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Supports the implementation and execution of Omni Channel through training and coaching partners to include: BOPUS, Ship-from-store, Curbside, Extended Aisle, and overall Guest Experience.
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Provides quick and courteous service to all guests by determining their needs, sharing product knowledge, and suggesting the appropriate merchandise to satisfy their needs, utilizing our selling strategy throughout the PCC.Supports the implementation and execution of Omni Channel through training and coaching partners to include: BOPUS, Ship-from-store, Curbside, Endless Aisle, and overall Guest Experience.
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Responsible the implementation and execution of Companion Animal Operations and Aquatics (where applicable) through training and coaching partners to include: Animal Care, Aquatics and Companion Animal Maintenance, Ordering, all Regulatory Compliance, CAPI, HAHC, CAPC and Vet Care/Relationships.
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The Operations Leader – Animal Care will coach and mentor all Pet Care Center partners in the processes to support and drive the guest experience and animal care. Process register transactions in a way that creates a great experience for each guest.
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In partnership with the PCC Leaders, ensures proper partner scheduling is maintained to ensure in-stock goals and proper guest service levels are met during peak hours. Accountable as Leader on Duty for supporting for supporting Pet Care Center execution, training, communication and maintenance of company initiatives, programs, legal compliance, policies, procedures, safety practices, and promotions.
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FOSTER A COLLABORATIVE CULTURE. Establish and promote a culture that encourages partners to seek and formulate ideas and opportunities that increase efficiency and that improve guest engagement, guest satisfaction and company image.
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Demonstrates proficiency in areas of general business practices, basic business & finance acumen, analysis and problem-solving skills, and high focus on people development & guest service. Be proficient within our selling model and support guest interactions as needed.
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1 or more years of management experience or the equivalent is required, with 2 or more years preferred. A qualified applicant will possess an aptitude for demonstrating strong guest service and the ability to instruct others.
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Contact outside of PETCO may be required to coordinate merchandise returns, ordering parts, Pet Care Center repairs, coordination of vaccination clinics, Pet Care Center events, vendor meetings, etc.
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Ensure the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards.
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Supports the implementation and execution of Omni Channel through training and coaching partners to include: BOPUS, Ship-from-store, Curbside, Endless Aisle, and overall Guest Experience.
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Education And Experience. Leads, provides feedback, and coaches all PCC partners in providing quality service to satisfy the needs of Petco guests and in performing their assigned tasks.
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They will also assist in managing all aspects of the Pet Care Center’s business in accordance with Petco operational standards and safety procedures. PROMOTE SAFETY. Ensure Petco policies, procedures and safety standards are closely observed and executed, and all new policies and procedures are properly implemented in the Pet Care Center.
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If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners.
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Operations Leaders are expected to display and champion the Petco Leadership Expectations. Petco Animal Supplies, Inc. is an Equal Opportunity Employer. We are 29,000 strong, working together across 1,500+ pet care centers, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, eight distribution centers and two support centers.
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guest experience regulatory compliance jobs Company: Petco in Camden, Arkansas
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