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This dynamic team member will quickly process sales orders and resolve customer product or service issues. + Facilitates communications between various Customer Service Operations work groups.
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As a Customer Service Representative you will work as part of a supportive team to be the face of U-Haul’s exceptional service, ensuring customers get all the help they need on their journeys.
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As a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements.
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As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment.
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The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations.
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Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule.
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U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. Drive a forklift (certification offered through U-Haul upon employment) Fill propane (certification offered through U-Haul upon employment.
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Responsibilities include working as part of a retail sales team to provide best in class customer care. The CSA will promote sales and service to customers. Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
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Identify when customer interaction requires assistance from management. Offer friendly and enthusiastic answers to customer questions. Complete sales training and follow the Pick-n-Pull 5 Step Sales Model.
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A minimum of three years direct customer service or call center preferred. Post customer service adjust ments when supported by policy, contractualadjustments and other adjustm ents as deemed necessary followingappropriate write off guidelines.
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The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful. Engage in continuous training and education in all areas of the Pick-n-Pull business.
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U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
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In addition, we offer a $300 cash bonus , paid immediately upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores. You can start today and get paid today.
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Assist customers inside and outside a U-Haul center with U-Haul products and services. Participate in ongoing continuous U-Haul education through U-Haul University. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products.
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As a Customer Service Team Member, you will welcome & greet guests, take and prepare customer orders in either the front counter or drive-thru, maintain cleanliness at the front counter and dining room, observe health and sanitation guidelines, and ensure each guest leaves with a smile.
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customer service jobs Company: Caltrans in FL, Arizona
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