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Assist the Store Manager of Service in training and coaching service selling associates on "Pep Boys Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems.
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Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking.
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Work with the management team to react to customer service issues, customer complaints, and/or business opportunities. Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.
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Strong customer service skills. In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.
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Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards.
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Support the service and tire team under the direction of the Manager, Store Service. One year of automotive service sales experience preferred. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.
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Performs CVIs and other service-related tasks as qualified and directed. One year of experience in automotive service environment. Ability to handle difficult customer situations.
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Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.
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Key holder and responsible for basic and detailed opening and closing responsibilities. Communicate effectively in person, by telephone, or by using telecommunications equipment. Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety.
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Duties & Responsibilities Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking.
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Assistant Service Manager. Assistant Service Manager. Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance. Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
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Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance. Adhere to all company policies, procedures, safety and environmental rules. Strong cash handling skills, including the use of POS systems.
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to exercise judgement and to work independently. Effectively communicates with all store associates, management, and customers.
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Ability to apply mathematical formulas to calculate commissions and discounts. The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
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Climb up and down ladders to retrieve and stock merchandise. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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customer service jobs Title: assistant service Company: Pep Boys in Phenix-city, Alabama
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