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Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
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Provide calm conflict resolution and problem solving for frustrated customers. Effective problem-solving skills. Bilingual Customer Service Representative. Respond to all payment service-related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
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Provides the opportunity to earn up to an additional $350 a month contingent upon meeting all metrics after training. As a Customer Service Representative, you will be supporting our client’s customers as a first point of contact and resolving questions concerning their accounts.
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You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. In this role you will not only be there to help customers with their account issues via telephone but also provide them with exceptional customer service.
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We will rely on you to actively listen to our clients’ customers by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them.
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Customer Service Experience. The ability to convey complex information in clear and concise terms to ensure customer understanding. At Conduent we value the health and safety of our associates, their families and our community.
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Incentive Plan Provides the opportunity to earn up to an additional $350 a month contingent upon meeting all metrics after training. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form.
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In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
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Identify customer needs to ensure the customer is provided complete and accurate information. Providing this information is a requirement of your employment at Conduent. Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
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Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship. Must be able to successfully pass a criminal background, credit check and security fingerprint.
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In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. Love helping people and guiding them to the best solution for their issue. Join a rapidly growing organization that can support your career goals.
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Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. Provide support to other positions/operations in cases during heavy workloads or absences.
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Can commit to 100% attendance for three to five weeks of paid training. For those using Google Chrome or Mozilla Firefox please download the form first:. Maintain a thorough knowledge of the company and client programs, policies, and technology.
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Shift differential of $1.10 per hour if working hours between 6PM- 6AM AND/OR $1.00 per hour if working weekends. Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers.
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In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customers problem.
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problem solving equal opportunity jobs Title: customer service Company: Conduent in Phenix-city, Alabama
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