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At LEAST one year of actual Call Center experience, working with an automatic dialer, and call scripting, is REQUIRED FOR REMOTE CANDIDATES- NO EXCEPTIONS. AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few.
$13 - $15 an hourFull-timeRemoteExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Leading the design and development of Contact Center AI solutions and Conversational AI solutions that improve customer engagement and satisfaction, reduce customer service costs, and increase operational efficiency.
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Working closely with stakeholders across the organization to ensure that Contact Center and Conversational AI solutions are aligned with company goals and values, and meet regulatory requirements.
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Understanding or experience with Contact Center as a service providers such as Nice, Nuance or Genesys and leading contact center transformation projects. Understanding of Large Language Models such as Bard and/or OpenAI and NLG solutions.
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Developing and implementing Contact Center AI & Conversational AI strategies that drive user engagement and adoption, as well as business growth and revenue; Developing AI solutions for multilingual audiences.
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The Manager of Call Center Quality and Compliance is responsible for the day-to-day management of the Quality Assurance and compliance team. Oversee, track, and trend the secret shopper calls to the Call Center to assess the Customer Service Representatives (CSR.
$75,000 - $85,000Full-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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In the absence of the Crisis Call Center Program Manager, the Assistant Manager serves as the on-site supervisor. Crisis Call Center Assistant Manager provides direct clinical and administrative supervision to Crisis Call Center Clinical Counselor and Counselor.
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Working in Contact-Center-as-a-Service and/or Conversational AI development, with a track record of delivering successful projects; and, As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.
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Use multiple sources of information including broader stakeholder views to develop solutions and recommendations. Understanding or hands on experience with Lex, Nuance Mix, Dialog Flow, AWS and Google Cloud, R, Power BI, Tableau, Alteryx.
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Using natural language processing (NLP), machine learning (ML), Generative AI, and other relevant AI technologies and platforms; Analyzing Conversational (Chats, Emails, Messages and Calls) data, and the use of this data to build Natural Language (NLP) modeling pipelines for intent classification, training & deploying conversational AI systems, IVR, virtual assistants, chatbots etc.
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The ideal candidate will have experience in managing MTR's and various Cisco video endpoints, as well as Cisco Call Manager and Webex Cloud Contact Center. Experience with Cisco Call Manager and Webex Cloud Contact Center.
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One or more years of telephone/ call center triage nurse experience preferred. Minimum 6 months of telephone/ call center triage nurse experience required. The Connection Center Triage RN is responsible for providing telephonic clinical assessment health education and utilization management services to a variety of patients.
$33.6 - $48.73 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Related experience may include: Shop Mechanic, Mechanic, Technician, Service Foreman, Service Manager, Shop Manager, Mechanic Supervisor, Technician Supervisor, Lead Mechanic, Lead Technician, Diesel Technician, Diesel Mechanic, Service Technician, Heavy Equipment Mechanic, Hydraulic Technician, Hydraulic Mechanic, ASE Certified Mechanic, IFPS Certified Technician.
$22.55 - $31 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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In addition to competitive pay and our exceptionally positive culture , we offer our Call Center Supervisor / Pest Control Customer Service Manager the following benefits: Full health insurance Paid time off (PTO) Paid training Additionally, we are proud of our: Upbeat work environment Fun co-workers Incredibly supportive management Don't let us forget we provide free coffee and snacks to keep you fueled.
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As Marketing Manager, Five9 Specialist, you will be responsible for designing, implementing and maintaining Five9 systems to ensure optimal performance and efficiency for our Sales Team and will manage and have oversight of our Contact Center team.
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solutions manager call center jobs Company: Apple in Phenix-city, Alabama
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