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Assist Front End team with achieving all operations and sales objectives/goals for assigned area (e.g. contribution, budget, gross profit, productivity, inventory management, merchandising/signage, price checks/changes, promotions/contests, etc.
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Engage in and encourage continuous improvement through ideas and innovation. Collaborate with management in decision-making, direction and implementation of one or more areas to ensure that operational and customer service goals are met.
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Customer Service Specialists obtain this by; minimizing the loss of products by monitoring checkout orders and customer behaviors, troubleshoot, resolve, and/or de-escalate technical issues while regularly communicating with the Customer Service Manager regarding customer interactions, asset protection, and equipment.
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Adhere to and enforce all Company loss prevention policies and procedures (e.g., monitoring self-checkout orders, identifying & reporting theft, taking accurate inventory, controlling waste and utilities, damaged goods, etc.
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As well as report and collaborate with Risk Management on all claims. Exceed our customers' evolving expectations by providing World Class customer service and a pleasant and rewarding shopping experience.
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