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The Assistant Store Manager Operations will help manage Sales Associates, FT Store Supervisors and PT Store Supervisors in maintaining and driving sales, customer satisfaction, the stores facilities, loss prevention audits, service, staffing goals, payroll planning, safety, administrative work, company programs, and inventory control so that work is actualized in accordance with company-defined practices and processes.
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The Assistant Manager Operations reports to and supports the Store Manager in ensuring the store team delivers top quality customer service and creates an excellent customer experience.
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Overview The Assistant Manager Operations reports to and supports the Store Manager in ensuring the store team delivers top quality customer service and creates an excellent customer experience.
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Must be proficient in coaching and training, sales generation, strategic planning, and customer service. Alongside the Store Manager, the Assistant Store Manager Operations must be a role model for the company, the customer first mentality and the workplace culture.
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Actively participates in store walkthroughs with Store Manager and district leadership to ensure the consistency and quality of service and operational execution. Reinforces customer service values by coaching FT Supervisors, PT Supervisors and Sales associates.
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ASM's in Training will learn the following tactics to support this key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales.
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Position Purpose: Assistant Store Managers in Training are learning the various responsibilities and functions of the following roles: Assistant Store Manager, Operations Assistant Store Manager, Night Operations Assistant Store Manager, and Specialty Assistant Store Manager.
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General Customer Service Initiatives to include supervising Associates in the selling effort, ensuring the store's in-stock position, and maintaining an appealing and organized store.
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Assistant Store Managers in Training are learning the various responsibilities and functions of the following roles: Assistant Store Manager, Operations Assistant Store Manager, Night Operations Assistant Store Manager, and Specialty Assistant Store Manager.
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At a high level, ASM's in Training will learn how to support the Store Manager in developing strategies and objectives toward driving store sales and profitability. + Excels in Customer Service: Creates customer focused environment; provides excellent service.
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ASM's in Training will learn how to work with key partners (Store Managers, Field Merchandising, MET Teams) to plan merchandise placement and signing. ASM's in Training should develop a command of store standard operating procedures (SOP's.
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ASM's in Training will report to a Store Manager. + Operations Management to include supervision of front end processes involving sales and return transactions, as well as special services and lot support.
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Operate all store equipment and systems as well as how to manage daily financial operations. + Business Analysis and Merchandise Planning Initiatives to include driving department profitability through analysis of sales trends.
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ASM's in Training will also learn the performance management process, to include semi-annual review of associate performance and how to execute the associate disciplinary process when necessary.
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ASM's in Training will also learn. Acts with Integrity: Role model for ethical behavior; consistent and fair in dealings with others. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.
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customer service sales in store jobs Title: assistant operations in Phenix-city, Alabama
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