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3) If an employee was converted to Title 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.
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Education or Experience: One year above high school; OR Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Experience/Education Combination.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. High level customer service skills as evidenced by daily interaction and communication with clinicians, patients, families and coworkers.
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References: VA Handbook 5005/117 PART II APPENDIX G45 Medical Support Assistant Qualification Standard GS-0679, dated August 1, 2019. These positions serve as a Medical Support Assistant (Advanced) at VA White River Junction Health Care System.
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Work collaboratively in an interdisciplinary coordinated care delivery model and perform receptionist duties, customer service, and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for CLC veterans.
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These positions fall under various health care service lines within VA White River Junction Health Care System. Medical Support Assistants (Advanced) may work tours other than their regular scheduled tour, including working evenings, nights, weekends/holidays to cover shortages or high patient volume.
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This Advanced Medical Support Assistant is located in Surgery ICC. The work impacts the administrative aspect of patient care, including: access, scheduling/coordinating appointments using advanced clinic access principles, collecting, and updating demographic and insurance information, patient processing, and customer service.
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