Operations Manager

Join our GROWING team! At Dean's Home Services, we strive to create a place of employment that respects a work/life balance for all of our employees. We work hard and we play hard! We offer a fun and exciting working environment that respects you as an individual. Benefits of working at Dean’s Home Services: 100% paid Health and Dental premiums for you and your entire family 100% paid premiums for Short & Long-Term Disability 7% 401k match, after only 6 months of employment Company sponsored life insurance Industry leading compensation package Weekly pay 6 Paid Holidays Parental Leave Excellent paid time off Onsite company gym Employee discounts on services Responsibilities: LMA Dispatchers, Operations Supervisor, Project Support Specialists, and Project Coordinators Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1’s. Organize and oversee the schedules and work of assigned staff. Conducts performance evaluations that are timely and constructive. Perform other duties as assigned. Facilitate a collaborative work relationship between call center and dispatch. Manage Dispatchers to ensure the execution of the Sales and Installation Strategies. Collaborate with Sales and Installation leadership to set strategy and plans for Call Boards. Ensure accurate, timely, and thorough completion of Permits, Spiffs, Rebates, and Warranties. Ensure up to date licensing and bonding. Establish, validate, and maintain accurate Materials Ordering Process and Procedure Monitor performance, review calls and advise employees on how to drive Revenue. Resolve customer complaints quickly and favorably. Coach employees on how to build trust and demonstrate empathy with customers. Measures productivity by analyzing performance data, financial data, and activity reports. Monitor employee engagement levels Create a fun and positive work environment. Requirements: 2 years of operational/logistics experience. Prior experience in “shoulder to shoulder” coaching. Proven track record in operational excellence. Strong verbal and written communications. Multitasker who enjoys working in the field with diverse teams on varied projects. Possess the ability to inspire both personal and professional growth in our team members. Ability to drive team performance to achieve goals and objectives. Ability to build trust and demonstrate empathy. Outgoing personality that blends well with a fast-paced, sales-driven environment. Highly motivated, flexible and great attitude on life. Dean’s Home Services is a licensed and bonded professional service company with over 100 years of combined industry experience. Plumbing is where we got our start and our services have expanded to include heating and air conditioning, electrical, drain cleaning, duct cleaning, and excavation. Dean’s Home Services is an active member of the PHCC and Nexstar organizations. Job Type: Full-time Pay: $80,000.00 - $110,000.00 per year Benefits: 401(k) matching Employee assistance program Employee discount Flexible spending account Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Schedule: Monday to Friday Work Location: In person