Operations Manager
Occupations:
General and Operations ManagersFirst-Line Supervisors of Production and Operating WorkersBusiness Operations Specialists, All OtherFirst-Line Supervisors of Office and Administrative Support WorkersAdministrative Services ManagersIndustries:
Insurance and Employee Benefit FundsNursing Care Facilities (Skilled Nursing Facilities)Facilities Support ServicesNonscheduled Air TransportationBusiness Support ServicesJob Description:Overseeing daily call center, back office, and/or collections operations Establishing performance expectations and monitoring productivity Coaching, mentoring, and developing supervisors and frontline staff Conducting regular team meetings and providing structured feedback Developing staffing plans and schedules Monitoring and analyzing operational data Preparing and delivering performance scorecards and management reports Ensuring adherence to company policies and regulations Addressing escalated customer concerns Partnering with cross-functional teams to improve processes Leading interviewing, hiring, and onboarding efforts Maintaining accurate documentation Driving continuous improvement initiatives Performing additional duties as assigned Requirements:Minimum of two (2) years of leadership experience in a call center, customer service, back office, or collections environment. Experience managing performance-driven teams with measurable revenue or service targets. Strong leadership, coaching, and employee development skills. Demonstrated ability to analyze performance data and translate findings into actionable plans. Excellent written and verbal communication skills. Strong organizational, time management, and multitasking abilities. Proficiency in Microsoft Office and Windows-based systems. Ability to manage confidential and sensitive information. Ability to meet aggressive daily, weekly, and monthly performance goals in a fast-paced environment. Benefits:Medical, Dental, & Vision Insurance Healthcare & Dependent Flexible Spending Accounts (FSA) Health Savings Account (HSA) with Employer Contribution Company Paid Life and AD&D Insurance Company Paid Short- & Long-Term Disability Employee Assistance Program (EAP) Business Travel Accident Insurance Corporate Travel Discounts Bonus & Incentive Compensation Programs 401(k) with Employer Match (Traditional/Roth/Safe Harbor) Paid Time Off 10 Company Holidays PTO Accrual Sick Time Accrual Parental Leave Jury Duty Bereavement Other Voluntary Benefits Life and AD&D Insurance for Employees/Spouse/Child(ren) Critical Illness Accident Insurance Dependent Care Flexible Spending Account (DCFSA)