Onsite - Desktop support / Mobile device technician / Helpdesk Support

OnsiteDesktop / Mobile device technicians Location: Brooklyn, NY 11212Work Schedule: 2 ShiftsSunday, Monday, Tuesday, Wed, Thursday 8:00 am - 4:00 pm (Tech1)Tuesday, Wednesday, Thursday, Friday, Sat 2:00 pm- 10:00 pm (Tech2)Must have current certifications copyTechnical Support Technician is responsible to provide technical support to users for software, hardware, and network problems.The candidate specific duties will include:• Identify, diagnose, and resolve Tier II technical problems related to personal computer hardware, software applications, mobile devices, and video surveillance systems at assigned site(s)• Deliver, setup, and configure end-user desktop & laptop computer hardware, software, Printers, Smart Phones, iPads, tablets, and peripherals• Escalate problems (when required) to the appropriately experienced technician• Learn appropriate software and hardware used and supported by the organization• Assist in maintaining an inventory of IT hardware and software assets• Assist in evaluating new technology• Apply security patches for NYC Cyber compliance• Conduct end user technical training as needed• Assist other members of the Technical Operations team with hardware/software/network technical assistance as needed• Support video conferencing platforms for virtual meetings• Setup projectors and video conferencing equipment for user trainings and meetings as neededMust be able to lift and move Desktop computers, printers, and other equipment weighing up to 50lbs as neededMay require to be on rotating shifts if needed at any location within the five boroughs of NYC to support 24x7 operations• Working knowledge to install, configure & troubleshoot: Microsoft Windows 10, O365 Apps, Outlook, Project, Visio, Edge, Printers, and desktop/laptop hardware components• Experience configuring and supporting MS Surface Tablets, Android Smartphones etc.• Knowledge of remote desktop access software preferably Bomgar to troubleshoot issues remotely• Working knowledge of Local and Wide Area Networking • Experience in supporting Genetec Video Surveillance software on Desktop computers• Experience and knowledge of Microsoft Windows Server • Knowledge of approaches, tools, and techniques for recognizing and resolving technical (hardware, software, application) problems• Preferably certified in either A+, MCP or MCSE