Mobile Service Technician - Desktop Support

Desktop Support Specialist - Mobile SpecialistLocation: Crossroads Juvenile Detention Center 17 Bristol Street Brooklyn, NY 11212Work Schedule:Sunday, Monday, Tuesday, Wed, Thursday starts from 8:00 am - 4:00 pm (Tech1)Tuesday, Wednesday, Thursday, Friday, Sat starts from 2:00 pm- 10:00 pm (Tech2)Any of these certification is must (need certification copy) A+, MCP or MCSERole Summary (IT Support – Tier II)Fix technical issues related to computers, software, mobile devices, and video systemsSet up and install laptops, desktops, printers, phones, tablets, and other devicesEscalate complex problems to senior technicians when neededLearn and support company-used hardware and softwareMaintain inventory of IT equipment and softwareHelp test and suggest new technologiesApply security updates to keep systems safeTrain users on basic technical usage when requiredSupport team members with IT-related issuesCoordinate repairs with external vendorsHandle system moves (install/uninstall, pack/unpack equipment)Dispose of old IT equipment as per company policyRespond to IT support calls and emailsTroubleshoot issues using remote toolsUse service desk tools to track and update ticketsSupport video calls and meeting setups (projectors, conferencing tools)Additional RequirementsAbility to lift equipment up to 50 lbsFlexible to work in shifts (24/7 support if needed)Required Skills & ExperienceKnowledge of:Windows 10, Microsoft Office (Outlook, Project, Visio, Edge)Printers and computer hardwareExperience with:MS Surface tablets, Android phonesRemote support tools (like Bomgar)Networking basics (LAN/WAN)Video surveillance systems (Genetec)Windows Server (basic knowledge)IT certifications preferred (A+, MCP, MCSE)