Collections Specialist

Description We are looking for a skilled and motivated Accounts Receivable Collections Specialist who enjoys challenges and thrives in a fast-paced, team environment. This position will be responsible for maintaining customer accounts receivable including, collection of outstanding balances, and resolution of billing and payment discrepancies while providing excellent customer service.DUTIES & RESPONSIBILITIES:Make collections calls to customers in a professional manner while maintaining and improving customer relationsUtilize collection management software for efficient and effective handling of assigned accountsReview customer billing problems and resolve accounts receivable delinquencies in a timely mannerResearch internal and external questions regarding billings, payments, credits, and account balancesReconcile and provide updates to management, as appropriate, on assigned account portfolioCollaborate with the outside sales team to resolve customer payment issuesKNOWLEDGE, SKILLS & ABILITIES AND WORK ENVIRONMENT:Knowledge of key Credit and Collections policies and techniquesStrong professional written and verbal communication skillsAbility to perform research to ensure accuracy of customer accountsAbility to multi-task and prioritize while maintaining high attention to detailIdentify and complete critical tasks independently and with a sense of urgencyStrong interpersonal skills and organizational awarenessProficient with Microsoft Word and Excel.Bilingual language skills are also a plusWork will be performed in the corporate officeWORK ENVIRONMENT:This position is located at our Corporate Headquarters in Eagan, MN.MINIMUM REQUIREMENTS:Previous business to business collections experience preferred with a minimum of 3 years of experience or equivalent combination of education and experienceAssociates Degree in Business or Accounting preferredWe are an EEOC/AA Employer. An industry leader, FMP offers well-balanced compensation and benefits programs, which may include medical, dental, vision, life, 401K, profit sharing, paid holidays/vacation/sick time, STD/LTD, + much more. Salary is based on experience and job performance.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.