Customer Service Support

Russell Tobin's client is hiring a Customer Service Support (Office Admin) in Charlotte, NCEmployment Type: ContractLocation: Onsite - Wayzata, MN 55391Schedule: Monday – Friday 7:45 AM – 4:15 PMPay rate: $18-$19/hrResponsibilities:Support routine order management activities including intake, confirmation, processing, and fulfillmentAssist in identifying internal order process obstacles and collaborate with cross-functional teams to support corrective actionsUpdate internal stakeholders on order status and related issuesGenerate and maintain order-related documentation per established proceduresAssist with resolving simple administrative or clerical issues tied to order confirmation and fulfillmentSupport customer order verification including credit, contracts, pricing, stock allocation, and transportation alignmentFollow standard procedures related to order status, invoices, and contract balancesHandle moderately complex clerical and customer support tasks under general supervisionEscalate complex issues to appropriate team membersPerform additional duties as assignedRequirements:High school diploma or equivalent1–2 years of related work experience1–2 years of experience in mail & delivery servicesBasic PC proficiency (Microsoft Outlook, Word, Excel)Ability to lift up to 35 lbsStrong verbal and written communication skillsBenefits that Russell Tobin offers:Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.