Client Services Representative

Working from the Autodesk Technology Center, Boston, you will support the Autodesk Gallery and Executive Briefing team by leading onsite tours and providing administrative support for the tour and ambassador programs. The tour program is an exclusive experience for customers and partners to learn about Autodesk's Design and Make Platform, through innovative works by our customers, research, and resident teams. Our tour ambassador program consists of passionate Autodesk employees who inspire others to create a better world using Autodesk's Design and Make software.The Brand Engagement Coordinator position is a highly visible role requires exceptional communication skills, resourcefulness, and the ability to work well with a diverse range of individuals. Our team values initiative, accountability, tactfulness, and proactive problem solving to ensure optimal customer and strategic stakeholder experiences. This is a full-time, onsite contract position at the Autodesk Technology Center, Boston.Your Impact• Deliver outstanding and inspiring tour program experiences at Autodesk Technology Center, Boston to highlight and champion the Autodesk Design and Make Platform category• Build and nurture a dynamic community of tour ambassadors to support Technology Center tours Customer and Stakeholder Experience Management• Lead customer and strategic stakeholder tour experiences at Autodesk Technology Center, Boston• Manage local tour requests and scheduling with the potential to support global tour programming across the Autodesk Technology Centers• Monitor, review and evaluate tour inquiries with the Executive Briefing team, Autodesk Research team, and other key stakeholders Autodesk, Inc. 23 Drydock Ave, Boston, MA 02210 United States autodesk.com• Provide administrative support for the entire customer tour journey – from scheduling tours to deploying surveys• Ensure every tour guest of the Autodesk Technology Center, Boston has an excellent brand experience Internal Stakeholder Relationship Management• Participate in pre- and post- executive briefing meetings to understand the goals of the customer visit and document feedback from account managers• Build and cultivate relationships with Residency, Research, Facilities, and other Autodesk teams Tour and Ambassador Program Administration• Oversee the day-to-day operations for tour and employee ambassador programs at the Technology Center, Boston including, scheduling, communications, and tour ambassador onboarding and training• Communicate with and assign employee ambassadors to tours• Cultivate relationships with locally based employees grow the tour ambassador program• Provide administrative support, as needed, for the tour and ambassador programs at other locations (scheduling tours, orientation, trainings, etc.) Exhibit Care• Assist with global exhibit program (i.e. shipping, coordinating with facilities team, handling insurance, exhibit documentation and maintenance)• Troubleshoot exhibit-related physical or technical problems and resolve them in a timely Partnership and Marketing• Coordinate with the Executive Briefing and Autodesk Research teams to identify and invite experts to support tour and account manager objectives• Partner with other teams to enhance and market brand-related events at the Autodesk Technology Center, BostonThe Ideal Candidate• Is curious and brings enthusiasm and accuracy to storytelling• Is passionate about learning how things are made and designed• Engages easily and professionally with executives, colleagues, and support staff • Enjoys handling day-to-day tasks as they arise• Thrives in providing best-in-class customer service experiences Autodesk, Inc. 23 Drydock Ave, Boston, MA 02210 United States autodesk.com Preferred Qualifications• Is skilled at building and cultivating community• Prior experience in conducting tours or trainings• Proven-track record of fostering a sense of belonging on and between teams• Experience in team coordination, program management and/or event planning• Ability to speak to different groups with different levels of understand on a topic• Experience working in hospitality, retail or giving product demonstrations• At least 3 years public speaking experienceMinimum Qualifications• Ability to commit to working onsite Monday-Friday at the Autodesk Technology Center, Boston• Customer-oriented• Previous experience in customer-facing roles• Exceptional communication and presentation skills• Collaborative approach with a focus on high-quality results and best practice sharing• Proactively recognizes needs, anticipates issues, and solves problems• Strong organizational skills with an adaptable approach to work• BA/BS or equivalent professional experience• Familiarity with Microsoft Office and Salesforce • Familiarity with collaboration technology (i.e. Teams, Slack and Zoom)