Technology Support Front Desk Student Assistant

Technology Support Front DeskAs a student employee at the Technology Support Front Desk, you'll be the first point of contact for Berklee students, faculty, and staff seeking IT support. You'll help manage daily operations at the front desk, provide excellent customer service, and coordinate hardware logistics with the Service Desk and Hardware teams. You'll gain hands-on experience that will benefit you in any future career, with professional communication, digital tools, and technical service workflows. This role balances administrative and technical responsibilities and requires reliability, initiative, and a customer-focused attitude.Essential Duties and Responsibilities:Front Desk & Customer SupportGreet and assist walk-ins and visitors in a welcoming, professional manner.Direct visitors based on appointment calendars, ticket assignments, or service needs.Monitor and respond to the front desk phone.Support scheduling and appointment check-ins using Google Calendar and Slack.Maintain awareness of daily schedules and floor layout to provide efficient guidance.Hardware Drop-Offs & PickupsReceive and label devices dropped off for hardware service.Log pickups and drop-offs in Jira and Slack per department procedure.Secure devices appropriately in designated INCOMING/OUTGOING shelves.Coordinate questions or exceptions with full-time staff via Slack or in person.Administrative & Operational SupportDistribute incoming mail and assist with outgoing FedEx/UPS deliveries.Help stock and manage front desk and kitchen supplies (in coordination with staff).Assist with document scanning, copying, filing, and general office tasks.Digital & Data Entry TasksPerform Jira data entry for hardware-related tickets (training provided).Use Google Workspace, Slack, and Confluence for team communication and reference.Required Skills and Knowledge:Excellent customer service and communication skillsPunctual, dependable, and detail-orientedWillingness to learn new systems and follow established proceduresBasic knowledge of Google Workspace (Calendar, Drive), Zoom, and Microsoft OfficePreferred Skills and Knowledge:Prior front desk, office, or customer-facing experienceInterest in IT, technology services, or project coordinationTools You'll Use (Training Provided):Google Calendar Scheduling & appointment trackingSlack Team communicationJira Ticket management and documentationConfluence Access to training guides and SOPsZoom Phone and video communicationHourly Rate: $16.97Hiring Manager: Marc Golas