Customer Service Representative

*Customer Support Specialist* *Location: *Scottsdale, AZ 85255 - Hybrid *Schedule: *Monday-Friday | 8:00 AM - 5:00 PM * * *Overview* We're hiring a Customer Support Specialist to support external customers through phone, email, and chat. This role focuses on delivering timely, accurate, and empathetic support while building strong product knowledge and meeting performance metrics in a fastpaced contact center environment. You'll be assisting professional end users, including law enforcement and legal professionals, with questions related to hardware, software, and training solutions. *Key Responsibilities** Build and maintain subject matter expertise in company processes, systems, and products * Resolve customer issues via phone, email, and chat by identifying root causes and providing clear solutions * Accurately document all customer interactions following established communication procedures and guidelines * Use CRM tools to manage cases and ensure proper followup and resolution * Meet individual and team performance metrics related to call handling, case management, quality, and customer satisfaction * Provide feedback and suggestions for process or performance improvements to leadership *Basic Qualifications** High school diploma or equivalent (college degree preferred) * 1-2 years of customer support or contact center experience * Strong interpersonal and communication skills (verbal and written) * Proficiency with Microsoft Office * Familiarity with CRM and call center software * Ability to multitask, problemsolve, and work efficiently with minimal supervision * Strong active listening, conflict resolution, and customer empathy skills *Preferred Qualifications** Bachelor's degree * 2+ years of multichannel customer support experience (phone, chat, email) in a fastpaced environment * Experience using CRM platforms such as Salesforce, MS Dynamics, or similar tools * Experience with contact center software (e.g., InContact or equivalent) #prioritywest26 #westpriority26 *Job Type & Location*This is a Contract to Hire position based out of Scottsdale, AZ. *Pay and Benefits*The pay range for this position is $23.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:* Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a hybrid position in Scottsdale,AZ. *Application Deadline*This position is anticipated to close on Apr 3, 2026. h4>About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global ServicesWe're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.