O'Brien Auto Team Service Advisor

Now Hiring: Experienced Service AdvisorO'Brien Auto Team | Full-TimeO'Brien Auto Team is seeking an experienced, customer-focused Service Advisor to serve as the vital link between our customers and our service technicians. This role is ideal for someone who thrives in a fast-paced environment, values transparency, and takes pride in delivering an exceptional service experience from check-in to vehicle delivery.What You'll DoAs a Service Advisor, you will guide customers through the service process by understanding their needs, communicating clearly, and ensuring repairs are completed accurately and on time.Key Responsibilities Include:Greet customers promptly and professionallySchedule, confirm, and prepare for service appointmentsPerform vehicle walk-arounds and identify customer concernsCreate detailed repair orders with clear cost and time estimatesCommunicate customer concerns accurately to techniciansCollaborate with technicians and parts teams to ensure timely repairsProvide regular updates to customers using their preferred communication methodDeliver completed vehicles and explain repairs and maintenance performedFollow up with customers to ensure satisfactionUse a consultative approach to recommend required and preventative maintenanceMeet or exceed performance goals, including hours per ROMaintain strong knowledge of maintenance schedules, warranties, and service productsUphold company standards for professionalism, appearance, and customer careComply with all company policies and proceduresPerform other duties as assignedWhat We're Looking ForQualifications & Experience:Minimum of 1 year of experience as a Service Advisor (required)High school diploma or GED required; vocational or technical training a plusPrior customer service experience required; automotive service experience strongly preferredExcellent verbal and written communication skillsAbility to multitask, work under pressure, and meet deadlinesStrong attention to detail and follow-throughAbility to work independently and as part of a teamValid Illinois Driver's License with a clean driving recordPhysical & Environmental RequirementsAbility to perform essential job functions in compliance with ADA, FMLA, and applicable lawsRegular, punctual attendanceAbility to sit, stand, walk, bend, reach, and use repetitive hand motions (typing)Ability to work in varying weather conditions, including heat and coldAbility to lift and carry up to 50 lbsWhy Work for O'Brien Auto Team?We offer a supportive, team-oriented environment with competitive benefits and opportunities for growth.Benefits & Perks Include:Insurance (Eligible after 90 days for full-time employees):Medical, Dental & Vision Insurance (Blue Cross Blue Shield PPO or HSA options)Employer contribution toward premiumsLife Insurance (up to $25,000 provided at no cost)Optional supplemental coverage for employee, spouse, and dependents:Short & Long-Term DisabilityAccident, Hospital Indemnity/GAP, and Critical Illness InsuranceFinancial & Time Off Benefits:401(k) Retirement Plan with company match (up to $500/year)Paid VacationPaid HolidaysPTO accrualPaid Training & Career Development opportunitiesAdditional Perks:Company-provided Chromebook or laptop (role dependent)Uniforms providedEmployee vehicle purchase discountService and parts discountsComplimentary coffee, snacks, and sodaDigital HR access via BambooHRJoin a family-owned dealership group that values integrity, teamwork, and growth. If you're passionate about customer service and ready to build a careernot just a jobwe'd love to meet you.Apply today to join the O'Brien Auto Team!