Financial Aid Advisor (Temp)

Posting DetailsPosition Information Position TitleFinancial Aid Advisor (Temp)Position TypeTemporaryJob NumberSA77424Full or Part Timepart-time 30-39 hours weeklyFair Labor Standard Act ClassificationNon-ExemptAnticipated Pay Range$22.00-$24.00Pay Range InformationChapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate's qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage. Position Summary Information Job Description SummaryThe Financial Aid Advisor serves as the first point of contact for students, parents, staff and other constituents visiting the Financial Aid Office. They provide updates and advisement on processes, policies and regulations to students and the student assistant team. This position will work up to 30 hours per week as needed ResponsibilitiesFirst Point of ContactAdvise students, parents, employees, and the general public, via phone, e-mail or in person, regarding the status of financial aid applications and policies and procedures governing the financial aid process Provide assistance with FAFSA and other financial aid applications Review all documents for accuracy and completeness Enter and update accurate and appropriate data to enable calculations of eligibility for, and awarding of, federal, state, university and donor provided assistance, in accordance with all applicable laws, regulations, and policies Retrieve and verify financial aid information via institutional and federal systems Provide resource guidance to students and parents, and staff from other offices inquiring about student financial aid Support the Financial Aid Awarding ProcessesOpen and sort mail, scan and track financial aid documents as they are received Prepare documents and student files for review utilizing imaging software and queues Maintain positive and consistent communication with the counseling team to ensure accurate information about student files is available at all times Reconcile admissions status with financial aid applications Evaluate requests and determine the appropriate route for the request to be resolved Perform Other Duties Necessary to Improve Services and Operations of the OfficeAdhere to the Family Education Rights of Privacy Act and the requirements of the Federal Privacy Act as well as institutional communication policies Maintain professional competency and proficiency Perform other duties as assigned or requested Required Qualifications1-2 years experience providing service or administrative support, with a strong commitment to a positive customer experience, teamwork, and the accurate dissemination of information Technical proficiencies with ability to learn new systems and web-based applications Proven ability to understand and perform basic arithmetic computations Strong oral and written communication skills Strong interpersonal skills to relate empathetically to diverse constituents Ability to prioritize and reprioritize duties and work while experiencing interruptions, distractions, and fluctuating workloads Ability to demonstrate tact and diplomacy and maintain a high level of confidentiality Demonstrated ability to make appropriate decisions and sound judgments on routine to critical matters Desired QualificationsBachelor's degree Familiarity with the basics of financial aid policy and procedure Special Instructions to ApplicantsChapman University is an equal opportunity employer that provides equal employment opportunities to all individuals, regardless of their protected characteristics. All qualified applicants and employees are encouraged to apply and will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law. Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis. The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate. Minimum Number of References1Maximum Number of References2