Manager, Program Optimization

Req184122Position PurposeManage Services operations processes for Services Online Merchandising and manage projects focusing on sales enablement that support the needs of the business. This role will partner cross-functionally to support analytical needs to the organization, measure performance, execute sales enablement processes, and identify opportunities to grow sales online.Key Responsibilities20% Develop and Implementation - Develop and implement changes that improve overall services operations processes that are likely to add value to the organization’s bottom line. Manage/drive core services operations projects and/or process improvements.15% Manage day-to-day process - Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.10% Analyze Components - Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.10% Analyze Industry - Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.10% Communicate Effectively - Communicate effectively and build strong, effective partnerships with the field/service providers and throughout The Home Depot.10% Maintain Knowledge Base - Maintain knowledge base regarding specific operations and processes within store operations.10% Manage Issues & Roadblocks - Manage issues and roadblocks that arise related to their area of responsibility.10% Training - Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.5% Anticipate Field and Service Provider Needs - Respond proactively to unanticipated field and service provider needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.Direct Manager/Direct ReportsThis Position typically reports to Senior Manager Ops Process.This role has 1 direct report.Travel RequirementsTypically requires overnight travel 5% to 20% of the time.Physical RequirementsMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.Working ConditionsLocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Minimum QualificationsMust be 18 years of age or older.Must be legally permitted to work in the United States.Preferred QualificationsNovice SQL/GBQ skillsCertified Project Management Professional (PMP)Prior experience in a consulting and/or project management role within a corporate environment preferredStrong analytical stills and business acumenDemonstrated ability to collaborate and work effectively with cross-functional teams and associates in SSC and field roles3 years of sales or process management in related areaMinimum EducationThe knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.Preferred EducationNo additional educationMinimum Years Of Work Experience5Preferred Years Of Work ExperienceNo additional years of experienceMinimum Leadership ExperienceNo previous leadership experiencePreferred Leadership Experience1+ year of previous leadership experienceCertificationsCertified Project Management Professional (PMP)CompetenciesAction OrientedManages AmbiguityCommunicates EffectivelyStrategic MindsetStrong business, functional and/or store knowledge for their area of responsibilityStrong operations, retail and/or field experience requiredAbility to partner/communicate well with the field/storesHigh sense of urgency in responding to field needsStrong big picture; strategic thinking skillsStrong quantitative skills such as statistics and data analysis