CMDB Platform and ITIL Process Governance Administrator

Core ResponsibilitiesCMDB Data Stewardship & GovernanceAdminister and maintain core CMDB reference data, including configuration items, vendors, companies, locations, and organizational hierarchiesSupport data quality initiatives, including normalization, duplicate remediation, and lifecycle managementEnable and support CMDB certification and attestation campaigns to ensure data accuracy and completenessDefine and maintain governance policies, standards, and controls aligned with audit and risk expectationsPlatform & Process CollaborationPartner with platform and operations teams to convert governance requirements into workflows, controls, and system guardrailsIdentify gaps, trends, and opportunities for improvement through data analysis and stakeholder engagementMetrics & ReportingDevelop and maintain data quality metrics, dashboards, and reporting frameworksPrepare governance insights and reporting for leadership, audit, and compliance discussionsAI Platform & Process GovernanceSupport governance for AI usage leveraging CMDB data, ensuring controlled, compliant, and intentional useDefine and document AI governance guardrails, including approved datasets, controls, and escalation pathsAssist in translating AI governance requirements into process controls and certification checkpointsContribute to AI-ready processes supporting future capabilities such as AIOps, predictive analytics, and AI control frameworksQualificationsMinimum of five years related work experience, with at least one year of IT service management experience.Undergraduate degree or equivalent combination of training and experience.ITIL Foundation CertificationExperience in IT systems, CMDB, data administration, or governance environmentsData normalization experience and ability to maintain high-quality structured dataData governance experience, including policies, standards, and controlsAbility to operate as a technical administrator while effectively communicating within a governance and process-driven environmentUnderstanding of ITIL processes and service management conceptsExperience or exposure to cloud platforms (AWS, Azure, or similar)Strong communication and collaboration skills across technical and business stakeholdersPreferredHands-on experience with ServiceNow (CMDB, ITSM modules)ServiceNow System Administrator (SNOW SysAdmin) certification or willingness to obtain within 1 yearCloud certification or demonstrated cloud expertise (AWS, Azure, etc.)Knowledge of CMDB governance, certification campaigns, and audit readiness practicesExperience with reporting, dashboards, or data analytics toolsExposure to AI governance, AIOps, or automated service management processesSpecial FactorsSponsorshipVanguard is not offering visa sponsorship for this position.About VanguardAt Vanguard, we don't just have a mission—we're on a mission.To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.How We WorkVanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.