Senior Manager of IT

Senior Manager Of ItAravo Solutions, Inc., provides leading third-party risk management (TPRM), ESG, and vendor lifecycle management solutions powered by intelligent automation software and designed to meet the needs of TPRM teams at Global 2000 enterprises.At Aravo, we believe that in an increasingly interconnected world, managing risk is a critical pillar of global resilience. Traditional, manual approaches to TPRM can no longer keep pace with today's scale and speed of disruption. That's why we have pioneered an Intelligence-First approach.Trusted by millions of third-party users in 195+ countries, Aravo provides guidance for the most complex third-party networks in the world, helping them mitigate risk, build business resilience, and protect their reputations. We are fundamentally redesigning how organizations see, understand, and act on risk by embedding AI directly into the core of their workflows.Joining Aravo means working at the forefront of AI in TPRM and collaborating with a team that views AI as a partner, not a replacement. You will have the opportunity to work alongside industry experts, leverage the latest technologies, and contribute to shaping the future of third-party risk management!We are seeking a hands-on, strategic Senior Manager of IT to lead and scale our internal IT function. The ideal candidate will own corporate IT and business systems operations while partnering closely with Engineering, Security, Finance, and HR teams to support a growing, distributed SaaS organization. They will have exceptional communication and problem-solving skills, with the ability to thrive in a fast-paced, collaborative environment.This leader will balance day-to-day operational excellence with forward-looking improvements, ensuring our systems, tools, and processes scale efficiently as the company grows.Key Responsibilities:Define and execute Aravo's IT roadmap aligned with company growth and operational needsLead and mentor a small, high-impact IT team (helpdesk, systems, IT ops)Establish and track SLAs, KPIs, and user satisfaction metricsRollout tool standardization, ensuring we are continuously consolidating toolsetsOwn IT budgeting, forecasting, and vendor managementCorporate IT Operations:Manage core internal systems, including license managementEnsure reliable onboarding/offboarding processes and lifecycle managementMaintain high availability and performance of internal systemsSupport a hybrid/remote workforce across multiple locations with effective endpoint and access strategiesSecurity & Compliance Partnership:Partner with Security and Engineering to support and customer-driven compliance requirementsEnforce identity, access control, and endpoint security policiesOnboard AI solutions and usage that adhere to proper security and data practicesSupport audits, evidence collection, and vendor security reviewsDrive security awareness and best practices across employeesEnd-User Experience & Support:Own IT support function with a focus on responsiveness, quality and automationDeliver a seamless employee experience across onboarding, support, and toolingContinuously improve documentation, self-service, and internal processesVendor, Asset & SaaS Management:Manage SaaS application portfolio, licensing, and cost optimizationTrack and manage IT assets and lifecycle (procurement ? retirement)Negotiate vendor contracts and manage third-party relationships