Global Logistics Supervisor: Lead, Mentor & Optimize

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!We encourage you to explore our website to learn more about our company and culture at the link below.www.expeditors.comJob DescriptionReview and support with day-to-day quotationsAllocate workloads within team to ensure smooth operations during peak activity or staff absenceMonitor workboards to ensure internal KPI's are met e.g. timely data entryBuild and maintain strong relationships with customers.Maintain strong business partnerships with Service ProvidersMonitor invoicing and BNP report where neededProactively communicate with the team to ensure continuous awareness and understanding of policies and regulationsBe a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the teamBe continuously open and positive to implementing new system changes and enhancements with the teamOversee and ensure compliance with Expeditors Operational Process StandardsAssist the Manager with EPE's on the department in line with the 3+1 Initiative.Assist the Manager with key staff with goal setting and monitoring development.Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.Support the manager and or the sales department where needed:Physical DemandsThis section lists physical demands required of this job and may be edited to the specific job role.Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.Write with pencil/pen/markerFunctions performed primarily while seated at deskExpeditors Key Performance ExpectationsExceptional Customer Service:Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute insolving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, andconsistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, serviceproviders) and internally (other Expeditors offices/employees).Job Execution:Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement forown job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and withgovernment regulations.Reliability:Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and canprioritize.Collaboration:Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, withoutrequest, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers withoutincident or delay.Communication:Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevantand timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and othercommunication according to Expeditors' standards.Culture:Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute,Sense of Humor, and Visionary.Personal Growth and Development:Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required trainingin a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan asappropriate.Product Supervisor Job-Specific Performance ExpectationsEmployee Development (Supervisor, All)In conjunction with department leadership, properly on-boards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely, accurate, and honest. Participates in regular one-one-ones and an annual review for employees. Assists manager with development plans for employees that addresses competency gaps and/or prepares employees for growth. Ensures employees complete 52 hours of relevant training each year and that required training is completed timely. Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations. Promotes employee engagement and team vision, commitment and trust. Develops a #2.Financial Excellence Applies exp.o accounting expertise to assist department leadership with meeting financial growth and cost savings goals, which may include: reviewing accounts receivable, analyzing billing activity for accuracy and timeliness and monitoring department profitability and expenses.Operational Excellence In conjunction with department leadership, monitors and improves product District Excellence and Global Business Operations metrics. Monitors department process flow while constantly looking for areas to improve efficiency and customer service. Assists with managing capacity and productivity of department and team members.Business Development Assists department leadership with growing the product's business through involvement in sales and retention programs. Responds to requests for proposal, quotation or information timely and with market-competitive pricing matching the scope of service required by the customer. Participates in the transition of new business and strives to build and maintain relationships with the key customer stakeholders that are managed on the team.Qualifications4 years of industry specific knowledgeInventory management and accounting knowledgeSelf-reflecting and open to feedbackInitiative and ability to work in autonomyProven leadership attitude and backgroundEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsConflict resolutionListening skillsProviding feedbackTeamworkBuilding team environmentCoaching for developmentCustomer focusManaging meetingsProblem solvingProcess improvementTime managementSoftware proficiency skills (e.g., MS Excel Formulas and Pivot Tables, MS Word)English language proficiencyGlobal Logistics Industry knowledgeAdditional InformationStarting Pay $57K + bonus or commission. Est $75k+ annualLocated onsite at 12200 E Iliff Ave, Aurora, CO 80014, USAExpeditors offers excellent benefits for our full-time employees:Paid Vacation (first year prorated based off month of hire then eligible for 15 days)Holidays (10)Flexible Days (2)Work from Home Days (26)Commuter BenefitPaid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)401(k) Retirement Savings Plan with employer matchEmployee Stock Purchase Plan (ESPP)Medical, Prescription Drug, Dental & Vision CoverageHealth Savings Account (HSA)Life and Disability InsurancePaid Parental Leave (additional eligibility criteria)Dependent Care Flexible Spending Account (DC FSA)Employee Assistance Program (EAP)Training and Personnel Development ProgramEducational Assistance and ReimbursementAll your information will be kept confidential according to EEO guidelines. We do not require the inclusion of the dates you attended or graduated from any educational institution in the application, and you may remove or redact any such dates as well as any references to your date of birth or age from your resume and any other files you submit with your application if you so choose. Uploading a photograph with your application is neither suggested nor required.J-18808-Ljbffr