Software Development Manager, EC2 UltraServer Delivery Team

DescriptionLead the EC2 UltraServer Provisioning team in building and delivering NVIDIA-based UltraServers (GB200, GB300) through comprehensive ML provisioning workflows. Drive build quality improvements, reduce dwell times, and collaborate on unsellable reduction programs to ensure reliable, scalable delivery of ML infrastructure for Amazon's rapidly growing compute fleet.Key job responsibilitiesTeam Leadership & People Management* Lead and mentor a two-pizza team of 8-12 Software Development Engineers focused on EC2 server provisioning and infrastructure delivery* Conduct regular 1:1s, provide continuous feedback, and drive career development for all team members* Recruit, hire, and onboard top engineering talent to scale the team in alignment with organizational goals* Foster an inclusive team culture that promotes innovation, collaboration, and operational excellence* Manage performance reviews, compensation planning, and promotion processesTechnical Strategy & Execution* Own the technical roadmap and delivery of EC2 provisioning systems for compute infrastructure for NVIDIA UltraServer Platforms (GB200, GB300)* Drive architectural decisions for scalable, reliable provisioning workflows that support Amazon's rapidly growing EC2 UltraServer fleet* Partner with hardware engineering, data center operations, and EC2 service teams to ensure seamless server-to-host transitions* Lead incident response and operational excellence initiatives, driving down provisioning failures and improving time-to-production metrics* Establish and monitor key performance indicators (KPIs) including provisioning yield, time-to-sellable, and fleet availabilityCross-Functional Collaboration* Collaborate with senior leadership and peer SDMs to align team priorities with broader EC2 organizational objectives* Work closely with Principal Engineers and Senior SDEs to define technical standards and best practices* Partner with Program Management, Product, and Operations teams to deliver on committed timelines and capacity goals* Represent the team in organizational planning, resource allocation discussions, and technical reviewsOperational Excellence & Innovation* Drive continuous improvement in software development practices, including CI/CD pipelines, testing frameworks, and deployment automation* Champion operational metrics and mechanisms to improve system reliability, reduce toil, and accelerate delivery* Balance short-term delivery commitments with long-term technical debt reduction and system modernization* Promote a culture of experimentation and learning, encouraging the team to adopt new technologies and methodologiesBusiness Impact & Communication* Translate business requirements into technical execution plans with clear milestones and success criteria* Communicate team progress, risks, and achievements to senior leadership through written narratives and business reviews* Contribute to organizational strategy discussions, providing insights on technical capabilities and constraints* Manage stakeholder expectations and build trust through consistent delivery and transparent communicationAbout the teamThe EC2 UltraServer Provisioning team is a high-performing engineering organization responsible for delivering NVIDIA-based ML infrastructure at scale. We manage end-to-end provisioning workflows for GB200 and GB300 UltraServers, from host ingestion through testing, repair, and recovery. Our team drives operational excellence through continuous improvement of build quality metrics, reduction of dwell times, and collaboration on fleet-wide unsellable reduction initiatives. We work closely with hardware engineering, data center operations, and EC2 service teams to ensure reliable, efficient delivery of critical ML compute capacity. This is a high-impact role leading a two-pizza team of talented engineers solving complex technical challenges in one of Amazon's fastest-growing infrastructure domains.Basic Qualifications- 3+ years of engineering team management experience- 7+ years of working directly within engineering teams experience- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teamsPreferred Qualifications- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineersAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually