Operations & Sales Associate

1.) IntroductionJob Title: Operations & Sales AssociateWork Hours/Schedule: Full-timeLocation: Remote2.) OverviewAre you a sharp, execution-focused CPG professional ready to own the operational backbone of a rapidly scaling international brand? This is your chance to step into a pivotal role where your organization directly drives global growth.We are a clean, sustainable personal care brand catering to kids, moms, and pets, built around an innovative pod delivery system that actively reduces water, plastic, and waste. Backed by nearly two decades of methodical growth, a high-performing Amazon business, and strong brand awareness, we are now entering an exciting, defined growth phase. We are systematically expanding our retail footprint across the US and scaling our international distribution across the EU, UK, Middle East, and Asia. As our Operations & Sales Associate, you will report directly to the Founder/CEO, working closely with our internal management teams and external partners to turn ambitious retail and international expansion strategies into seamless operational realities.3.) Key ResponsibilitiesInternational Distributor ExecutionOnboard New Distributors: Own the end-to-end outreach and onboarding process using existing playbooks—managing contract tracking, sample shipments, compliance documentation, marketing asset handoffs, and first-order coordination.Manage Active Relationships: Direct day-to-day distributor communications, handle reorder cadences, process orders, coordinate shipping, and conduct monthly check-ins.Pipeline Tracking: Maintain a monthly pipeline (leads $\rightarrow$ signed $\rightarrow$ first order $\rightarrow$ reorder) to ensure clear visibility for leadership.Compliance Coordination: Collaborate with the Product Development Manager on country-specific requirements, including CPNP for the EU, UK Responsible Person registration, and regional cosmetic certifications.Relationship Management: Act as the central point of coordination between the company and international distributors, assisting the Founder and sales leadership with contract terms and pricing.US Retail Operations SupportAccount Onboarding: Partner with our retail broker on new item setup forms, EDI testing, planogram coordination, sell sheet distribution, and sample fulfillment.PO Flow Management: Assist with order receipts, fulfillment coordination, reorder tracking, and velocity reporting by store door.Performance Monitoring: Track core retail metrics like doors open, units per store per week, and reorder rates to flag underperforming accounts early.Product Launches: Support the introduction of new product launches into the retail space alongside the Product Development Manager.Inventory & Logistics Coordination (Channel-Specific)Stock Allocation: Coordinate inventory allocation for international distributor orders and US retail POs by working with the Operations Manager on production timing and stock levels.Logistics Assistance: Help coordinate information across freight, 3PL providers, international shipments, and retail load-ins.Timeline Tracking: Monitor timelines across production, shipping, and delivery for distributor and retail orders to identify and mitigate risks early.Documentation, SOPs & ReportingProcess Documentation: Document every repeatable process in your scope, including distributor/retail onboarding, reorder management, sample fulfillment, and freight management.Records Library: Maintain an organized, clean records library containing contracts, vendor agreements, compliance certifications, distributor minimums, and reorder commitments for external parties.Weekly Summaries: Produce a weekly operations and sales summary covering international pipeline status, retail onboarding progress, and inventory or shipping risks.Business Reviews: Prepare materials for distributor check-ins and quarterly business reviews, proactively bringing solutions to leadership when issues surface.4.) Must-Have RequirementsExperience: 3–6 years of experience in CPG operations, international distribution coordination, supply chain, or retail account management.Execution Focus: Comfortable owning outcomes and managing execution across multiple workstreams without losing the thread; organized by nature, not by force.Communication: Strong written communication skills to deliver professional, clear follow-ups to distributors, retail buyers, and internal partners.Drive: Self-directed mindset—you ask sharp questions, then proactively run operations without waiting to be told what to do.Adaptability: Comfortable navigating ambiguity and the rapid rhythms of a founder-led, growth-stage business.5.) Nice-to-Have RequirementsCPG Background: Direct experience in consumer packaged goods, specifically within the personal care, baby/kids, or beauty sectors.US Retail Launch Experience: Prior experience supporting US retail launches, including item setup forms and broker coordination.Amazon Familiarity: Familiarity with Amazon Seller Central operations.6.) Why Join UsThis role is not about just checking off tasks; it's about owning a critical, high-impact function at the exact center of our global expansion. We are moving our international business from opportunistic to deeply systematic, launching 5–8 new US retail accounts this year alone, and rolling out innovative, sustainable products to new markets.If you thrive in a growth-stage environment where you can work directly with leadership, build repeatable systems from scratch, and see the direct global impact of your daily work, you will love it here. We cut through bureaucracy and care deeply about how you think. If you are ready to take pride in making operational complexity feel simple, we want to hear from you.