Customer Relations Assistant

Department: Customer Relations Job Description: Primary responsibilities include but are not limited to: Responding to customer inquiries through live Chat, email, and incoming calls Regularly corresponding with our customers to develop a strong relationship between their business and our company. Recording all correspondence in our online database. Assist in the tracking of trends in terms of issues in order to help sustain the quality of our products and our services. Assist in handling customer issues. Help the Director of Customer Relations with tasks as needed. Qualified candidates must have experience in the following: High school diploma or equivalent 1-2 year Job related experience Demonstrated troubleshooting capabilities Ability to communicate technical information to non-technical audiences Excellent verbal and written communication skills Solid documentation skills Ability to complete assignments with minimal supervision Team and customer oriented Macintosh and Microsoft experience Attendance and schedule adherence is a requirement of this position