EUC (End User Computing) & IT Support Engineer

User Onboarding & OffboardingExecute end‑to‑end user onboarding: AD/Azure AD user creationMailbox, M365 license assignmentSharePoint, Teams, and application access provisioningEndpoint provisioning via IntuneHandle user offboarding: Access revocation (AD, M365, VPN, apps)Email and OneDrive data retention as per policyAsset recovery and inventory updatesEnsure onboarding/offboarding SLAs and audit compliance.Coordinate with HR, and Application teams. End User Computing & M365Provide L2/L3 support for desktops, laptops, peripherals, and mobile devices.Support Microsoft 365 services: Outlook, Teams, OneDrive, SharePoint Online.Troubleshoot M365 authentication, sync, licensing, and access issues.Support OS builds, upgrades, patching, and endpoint troubleshooting.Manage Active Directory and Azure AD user/group activities.Intune & Patch ManagementManage endpoint devices using Microsoft Intune.Configure and deploy: OS updates and patch policiesFeature updates and quality updatesApplication deploymentsMonitor patch compliance and remediate failures.Perform troubleshooting for update, policy, and device compliance issues.Ensure endpoint security and baseline policy adherence. SharePoint SupportSupport SharePoint Online: Site access and permissionsDocument libraries, lists, and versioningAssist users with collaboration and document management.Coordinate with SharePoint admins for site creation and governance.Support basic workflows and adherence to data handling policies. Inventory & Asset Management Manage IT asset Maintain accurate asset records.Perform periodic asset audits and reconciliation.Track asset movement during onboarding/offboarding.Ensure compliance with security and asset policies. Data Center Hands & Feet SupportPerform on‑site DC operational tasks as per SOP: Rack & stack servers/network devicesCabling, labeling, and port verificationPower cycling and console accessHardware replacement (disk, RAM, PSU)Coordinate with Infra, Network, and DB teams during incidents.Follow DC access, safety, and change management procedures. Operations & GovernanceHandle incidents, service requests, and changes using ITSM tools.Ensure SLA compliance and high‑quality documentation.Create and maintain SOPs, runbooks, and KB articles.Support audits and compliance activities (ITIL / ISO). Technical Skills RequiredWindows 10/11, basic macOS support.Microsoft 365 administrationSharePoint Online user and site support.Active Directory & Azure AD.Microsoft Intune (device management, patching, compliance).Basic networking (VPN, LAN, DNS).Understanding of data center hardware and operations.ITSM and asset management tools. Experience & Qualification3–7 years of experience in EUC / IT Operations / Infra Support.Bachelor’s degree in IT / Computer Science or equivalent.ITIL Foundation – preferred.Microsoft Modern Workplace / Intune certifications