Simulation Developer/Instructional Designer (Bilingual Preferred)

At DSI Systems Inc., we believe training should feel as real as the job itself. Instead of slide decks, we design immersive simulations that mirror live customer calls, tech troubleshooting, and high-stakes conversations. The goal: create learning experiences that stick—because they're hands-on, practical, and performance-driven.We're seeking a creative Simulation Developer/Instructional Designer who can turn complex processes into real-world scenarios that build confidence and improve results. You'll collaborate with training teams, operations, and subject matter experts to design engaging simulations that directly impact key metrics like handle time, customer satisfaction, and first call resolution—all while keeping learning fun, challenging, and effective.This Role Is for You IfYou like to design training that feels more like flight school than PowerPointYou get a rush when agents perform better because of what you builtYou like solving problems, testing ideas, and making things betterYou want to work with a team that values creativity, speed, and clarityAbout DSIFounded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential.What You'll DoDesign simulations using tools like Articulate Storyline and RiseBuild training that matches real call flows, tools, and customer issuesWork with stakeholders to fix gaps and improve performanceUse feedback and data to refine your contentHelp roll out new training in our Learning Management System (LMS) and support users when neededWhat We're Looking For2+ years in instructional design or call center trainingSpanish/English bilingual is a strong plusStrong skills in simulation tools (Articulate, Captivate, etc.)Comfortable working with LMS platforms (SCORM/xAPI experience is a plus)Strong communicator who can break down complex processesAble to travel 30–50% and work independentlyMedical, Dental, Vision, Disability, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!401k Plan with employer matchingPaid vacation, personal/sick days, and bereavement timeEmployee Profit Sharing Program50% AT&T wireless discountPaid trainingAdvancement opportunities, we prefer to promote from within!