Director/Senior Manager of Client Services (Hybrid)

Director / Senior Manager of Client ServicesPart time to Full-Time | Remote (Preference: New York, Austin, Chicago, or LA)Location: remote/hybridDepartment: Headquarters | AdministrationCompensation: $40–$55 per hour (USD), Full-Time or Part TimeExperience Required: 5+ years in education, client services, admissions, or relationship-based leadership rolesThe Ladder Method is seeking a Director- or Senior Manager-level Client Services leader to oversee and elevate the family and school experience nationwide.This is a high-ownership, strategic role for a self-starting professional who understands education, executive functioning, and ADHD — and who can confidently represent our curriculum, philosophy, and standards of excellence.You will not simply manage communication. You will shape the client journey, lead intake conversations, deepen school relationships, and serve as a senior ambassador of The Ladder Method brand.About The Ladder MethodThe Ladder Method is a premier executive-functioning and academic coaching company that teaches students how to learn. Our proprietary curriculum develops organization, focus, accountability, and independence — skills that create long-term academic success.We support students navigating ADHD, executive functioning challenges, and rigorous academic environments. Our work is structured, research-informed, and deeply relationship-driven.Our reputation is built on trust, discretion, and transformative results.About The RoleAs Director / Senior Manager of Client Services, you will oversee the full client lifecycle — from prospective family intake through ongoing partnership and school collaboration.You WillLead intake conversations with sophistication and discernmentAssess student needs and confidently articulate our executive-functioning curriculumTranslate complex learning challenges into clear, actionable service recommendationsBuild trust with high-expectation familiesStrengthen relationships with school counselors, administrators, and educational partnersThis role requires both emotional intelligence and intellectual fluency. You must be comfortable discussing ADHD, executive functioning frameworks, academic strategy, and coaching methodology with credibility and clarity.You are a self-starter who thrives in a fast-moving, entrepreneurial environment. You see gaps before they become problems. You build systems where needed. You take ownership.This is a leadership-level role without micromanagement — ideal for someone who operates with initiative, maturity, and high standards.Key ResponsibilitiesLead and manage all prospective family intake conversationsClearly and confidently present The Ladder Method curriculum and coaching modelOversee client onboarding and ensure a seamless, concierge-level experienceServe as the senior point of contact for families and school partnersOversee a Client Services team that include 3 direct reportsConduct strategic outbound outreach to school contacts to deepen partnershipsBuild and maintain trusted relationships with counselors and administratorsIdentify opportunities to improve client retention and satisfactionMaintain high-level oversight of HubSpot records and communication systemsCollaborate with leadership to refine client experience strategyProactively develop systems and processes that elevate service deliveryQualifications5+ years of experience in education, admissions, client services, or relationship-driven leadership rolesStrong understanding of the K–12 educational landscapeDeep familiarity with ADHD and executive functioning challengesAbility to speak fluently and confidently about academic coaching frameworksProven experience leading client-facing strategy or managing high-touch relationshipsExceptional communication skills and executive presenceHighly organized with strong operational instinctsSelf-starting, proactive, and comfortable operating autonomouslyExperience with CRM systems (HubSpot preferred)Background as a teacher, school counselor, learning specialist, or education administrator strongly preferredCompensation & SchedulePart time or Full-Time$40–$55 per hour (USD)Flexible remote structure within agreed availabilityOpportunity for expanded leadership scope as the company growsWhy Join The Ladder MethodPremier, nationally recognized education companyMission-driven work supporting students with executive functioning challengesHigh-performing, entrepreneurial teamMeaningful leadership opportunity with visible impactE04JI8007o8l4092nn4