Insurance Operations Manager

Insurance Operations ManagerWe're looking for an Insurance Operations Manager to support the execution of new insurance products and operational initiatives across the business.In this individual contributor role, you'll work across Underwriting, Service, Billing, Compliance, and Technology to help bring new commercial P&C products to market and support key transition efforts, including system migrations and product changes. You'll play a central role in coordinating work across teams, maintaining momentum on critical initiatives, and ensuring programs are delivered in a structured and reliable way. This is a hybrid role with a preference for candidates located in San Francisco, CA.What You'll DoProduct Launch & Lifecycle ManagementSupport execution of new commercial insurance product launches from concept through go-to-marketCoordinate cross-functional workstreams across Product, Underwriting, Operations, Distribution, and EngineeringTranslate product requirements into actionable implementation plansDevelop documentation, underwriting guidelines, and internal training materialsHelp ensure readiness across systems, compliance, and go-to-market activitiesTransition & Migration ProgramsSupport transition initiatives (e.g., book rolls, system migrations, product changes)Help define scope, timelines, ownership, and success metricsCoordinate cross-team readiness for cutovers, communications, and operational changesBuild and maintain runbooks, playbooks, and supporting documentationCross-Functional CoordinationPartner with stakeholders across Underwriting, Operations, Actuarial, Compliance, and EngineeringHelp turn complex or ambiguous problems into clear, structured plansCommunicate program status and risks proactivelySupport alignment between product design and market needsPerformance & Continuous ImprovementTrack KPIs and program health through reporting and dashboardsAnalyze operational and product performance to identify improvement opportunitiesContribute to process improvements and scalable operational solutionsPrepare updates and insights for leadership stakeholdersWhat We're Looking ForExperience~812+ years in insurance product development, underwriting, program management, or operationsExperience supporting cross-functional initiatives from concept through launchFamiliarity with commercial P&C products, forms, and underwritingUnderstanding of regulatory and compliance processesExperience with migrations, system transitions, or product lifecycle changes is a plusSkillsStrong communication skills with the ability to simplify complex topicsStructured problem-solving and analytical thinkingExperience with KPI tracking and basic BI/reporting toolsAbility to manage multiple concurrent initiativesStrong program/project management fundamentalsWhat Sets You ApartInterest in insurance product operations and how products are brought to marketStrong execution skills and attention to detailAbility to build clear, efficient processesCollaborative approach to cross-functional workData-informed decision makingCompensation & BenefitsThis role offers a base salary of $140,000$180,000 (U.S. range, adjusted for experience and location), plus a performance-based bonus, equity, and a comprehensive benefits package.We have a strong preference for candidates located near one of our office locations: San Francisco, Denver, or Madison.We recognize that no candidate will meet every qualification and encourage individuals with relevant experience and interest in the role to apply.Our Commitment to Diversity, Equity & InclusionAt MGT, inclusion drives excellence and belonging sustains it. We believe diverse perspectives make us stronger, more innovative, and more connected to the people we serve. We value every voice, champion equity, and create space where all people can grow and succeed together. Equal Employment Opportunity Statement MGT is proud to be an Equal Opportunity Employer. We do not discriminate in employment opportunities or practices based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, military or veteran status, or any other status protected by applicable law.All employment decisions are based on qualifications, merit, and business needs. We are committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and employment process. If you need assistance or accommodations, please contact us at accommodations@mgtinsurance.com Disclaimer This job description is intended to outline the general nature and level of work performed by employees in this role. It is not an exhaustive list of all responsibilities, duties, or qualifications required. MGT Insurance reserves the right to modify, interpret, or apply this job description in any way the company deems appropriate.