Manager, Deposit Operations Omaha, NE

Identify opportunities and provide input to the enhancement of technology/systems/policy/procedure utilized within BIC and TCM Systems and all deposit channels.* Support Managing for Daily Improvement (MDI) methodology across teams. Lead team through using the MDI process to continually improve and document department functions.* Develop and maintain a set of metrics that define and enable tracking and reporting of work group and individual performance. Compile compliance metrics that address typical concerns and inquiries.* Ensure compiled department production reporting information regarding volumes, quality, trends, and escalations across all deposit channels.* Develop and submit updated staffing plans to advise management on the staffing levels required to support growth efficiently and effectively.* Conduct formal Quality Monitoring of team members to support the identification of additional training/development needs, reward/recognition opportunities and/or required disciplinary actions.* Research identified anomalies and compile data for reporting purposes.* Collect/compile frequently asked questions (FAQs) to support the development of more effective processes, procedures, orientation, and training materials.* Review check processing operations for accuracy and completeness, with a focus on improving the customer's experience, while minimizing compliance and regulatory risks.* Serve as the subject matter expert on BIC and TCM functions, maintaining deep technical and operational knowledge of all system capabilities and processing requirements.* Effectively utilize knowledge and all resources available to support team member competency development.* Develop and maintain job knowledge. Coordinate on-the-job-training (OJT) for new team members and cross-training for existing team members for all department job functions across both shifts.* Maintain Talent skills matrix.* Practice the FNNI Operating Philosophy and FN Operations' values; support goals and strategic plan.* Employ and promote a strong work ethic, encouragement and positive feedback to team members.* Maintain constructive working relationships, engage in open communication, and demonstrate commitment, dependability and respect for team members across both shifts.* Respond to internal and external customer inquiries in professional, positive, and friendly manner.* Exercise a willingness to be a resource to colleagues.* Complete special projects as assigned within allotted time frames.* Demonstrate regular and predictable attendance, punctuality and adherence to agreed upon schedule, with flexibility to adjust hours as needed for operational coverage.* Project a professional image in dress, manner, communication and focus.* Be accountable for continuous best efforts to complete the job assigned.* Actively and openly support all company programs and policies.* Adhere to all First National Bank and department policies and procedures including but not limited to; Code of Ethics, Employee Handbook, confidentiality, legal requirements, as well as handling telephone calls and dress code.* Maintain a regular and predictable record of attendance within established department guidelines.* Bachelor's Degree or equivalent work experience.* Excellent verbal and written skills.* Excellent time management skills.* Demonstrated excellent organizational skills.* Demonstrated teamwork and interpersonal skills.* Ability to define problems, establish facts, and draw valid conclusions.* Ability to exercise independent judgment and assume responsibility to make necessary decisions.* Focus on attention to detail and accuracy.* Ability to multi-task as needed.* Working knowledge of Microsoft Office suite of products.* Flexibility to work primary hours of 12:30 PM to 9:00 PM with ability to occasionally adjust schedule for meetings or coverage needs.* Working knowledge of BIC and TCM functions.* Knowledge of multiple deposit channels including Mobile Deposits, Remote Deposit Capture, Lockbox, ATM and Correspondent banking.* Experience with fraud detection and research processes.* Understanding of GL reconciliation processes.* A minimum of 2 years of supervisory/leadership experience, including experience in employee coaching and development.* Knowledge of diverse banking products and processes.* Previous experience writing, presenting and facilitating the training of policies, procedures, and best practices.* Experience managing teams across multiple shifts.* Medical, Dental, Vision Insurance* 401k, With Matching Contributions* Time Off Programs* Health Savings Account (HSA)/Dependent Care* Employee Banking* Growth Opportunities* Tuition Assistance* Short-Term/Long-Term Disability InsuranceFNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. We strive to represent the communities in which we serve. J-18808-Ljbffr