A/R Collections Specialist

Position Purpose: To provide essential collections and accounts receivable support to the Credit Department by ensuring timely customer payments, resolving account issues, and maintaining accurate financial records.Position SummaryThe Accounts Receivable (A/R) Collections Specialist is responsible for managing outstanding customer balances, securing timely collection of payments, and maintaining precise and up‑to‑date accounts receivable records. This role requires frequent communication with customers, the sales team, and internal finance partners to resolve billing discrepancies, minimize delinquent accounts, and support positive customer relationships. The ideal candidate is proactive, detail‑oriented, and skilled at navigating complex collection scenarios with professionalism.Key ResponsibilitiesAnswer inbound calls for the Credit Department.Monitor, manage, and reconcile assigned accounts daily.Identify outstanding accounts receivable and follow up accordingly.Review aging reports and prioritize collection activities.Investigate and resolve billing discrepancies, short payments, and deductions.Escalate high‑risk or severely delinquent accounts to management as appropriate.Ensure compliance with company policies, credit procedures, and applicable collection regulations.Conduct collection outreach via phone, email, and written communication.Partner with sales, customer service, and credit teams to resolve account-related issues.Maintain thorough and accurate documentation of all collection activities and customer interactions.Additional ResponsibilitiesAssist with new account setup and entering Commercial job information into the system.Support the processing of new credit applications, including data entry and verification.Assist with month‑end A/R closing tasks and reporting.Help balance the cash deposit sheet.Process customer payments, refunds, and account adjustments.Perform errands such as going to the Post Office or making bank deposits.Review, approve, and release customer orders.Support additional department duties as assigned.QualificationsHigh school diploma or equivalent required.Proven experience as a Collection Specialist or in a similar A/R or credit‑related role.Strong understanding of Accounts Receivable processes and aging analysis.Proficiency with MS Office applications and familiarity with database systems.Excellent communication, negotiation, and interpersonal skills.Exceptional attention to detail and organizational abilities.Strong problem‑solving and critical‑thinking capabilities.Ability to handle difficult conversations with professionalism and tact.Able to work independently, prioritize tasks, and meet deadlines consistently.Work Process and EnvironmentRequires a self‑motivated individual capable of working with minimal supervision.Requires an even‑tempered, professional demeanor when interacting with past‑due customers—assertive yet courteous.The above statements describe the general nature and level of work performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. Employees may be asked to perform additional tasks outside their standard responsibilities as business needs arise.