Luxury Salon Experience Coordinator

Job Description Benefits:401(k)401(k) matchingEmployee discountsOpportunity for advancementTraining & developmentAt Salon Halo, we cultivate a culture of innovation, collaboration, and continuous growth while providing an elevated level of service that keeps our clients returning. We are a metrics-driven, high-accountability environment where team members are coached weekly, performance is tracked, and growth is expected, not optional.We are seeking a driven and dynamic Assistant Salon Manager to support our Tampa area locations. This role is designed for individuals who already demonstrate leadership behaviors and are ready to refine and expand them within a high-performance environment. This role is designed for individuals pursuing a long-term path in leadership, operations, or business development within a service-based industry.Why Join Salon Halo?Work in an upbeat, culture-centered luxury salon environment.Mentorship & Training to develop leadership and business management skills.Opportunities for career growth, increased responsibilities, and bonuses based on performance.Access to educational resources, business development training, and leadership coaching.A chance to be part of a team that fosters excellence, teamwork, and growth.This Role Is NOT For You If:You are currently in or planning to attend cosmetology schoolYou are looking for a temporary or transitional roleYou prefer task-based work over leading people and driving performanceYou are uncomfortable holding others accountable to standards and goalsKey Responsibilities:1. Guest Experience & Front Desk LeadershipEnsure a 5-star luxury experience for all guests.Be the first and last point of contact for clients, setting the tone for their visit.Manage guest communications, including returning voicemails, emails, and social media inquiries promptly.Maintain a welcoming and professional environment that aligns with Salon Halos high standards.Assist stylists with guest resolutions, ensuring satisfaction and retention.2. Operational ExcellenceOversee cleanliness and appearance of all salon areas.Ensure opening and closing checklists are completed efficiently.Assist in inventory management and budget tracking.Support planning and execution of seasonal promotions and decor.3. Stylist & Team Performance SupportAssist in tracking and optimizing stylist productivity.Help stylists utilize salon systems for success and goal tracking.Support training and coaching efforts to help stylists meet their individual KPIs and career objectives.Foster a team culture of accountability, inspiration, and professional growth.4. Growth & Community InvolvementSupport the Luxury Salon Manager in executing marketing initiatives and local events.Represent Salon Halo in the community, fostering relationships and brand reputation.Assist in creative innovations and salon growth strategies.5. Adaptability & Leadership DevelopmentBe flexible and responsive to the needs of the salon.Lead the team through daily challenges with problem-solving and a forward-thinking approach.Develop leadership and business acumen through ongoing education and mentorship.Provide support across multiple locations as needed.Ideal Candidate Qualifications:2+ years in a high-performance, fast-paced environment (hospitality, retail leadership, or operations)Experience leading, coaching, or influencing others in a professional settingDemonstrated ability to hit goals, KPIs, or performance metricsPassion for the beauty industry and luxury guest experiences.Strong ability to multitask, stay organized, and manage time effectively.Self-motivated, forward-thinking, and eager to grow into a larger leadership role.Exceptional communication skills and ability to hold others accountable through education, coaching, and inspiration.Tech-savvy with the ability to quickly learn salon management systems.Positive attitude, teamwork-oriented, and adaptable in a fast-paced environment.Availability to work a full day on Mondays, Thursdays, and Saturdays.Flexibility to work evenings and weekends (Fridays & Saturdays)What Success Looks Like in This Role (First 90 Days):You take ownership of front desk operations and elevate consistency in guest experienceYou confidently support stylists in improving booking, retention, and productivity metricsYou begin participating in coaching conversations and team accountability (with leadership support)You identify opportunities for operational improvement and help implement solutionsJoin Us & Grow with Salon Halo!This is more than just a job, its an opportunity to develop as a leader and gain invaluable experience in a high-performing, luxury salon environment. If youre someone who takes ownership, values growth, and is ready to step further into leadership within a high-performing environment, wed love to connect.