Licensed Optician (Palm Eye Care)

Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible incentive, bonuses, and/or commission dependent on the role. For more information regarding VSP Vision benefits, please click here .General SummaryThe primary function of this role is to help patients find eyeglasses and contact lenses that are the best match for each individual while providing the highest levels of quality and care.Essential FunctionsDetermine the reason for the patient's visit, identify lifestyle needs, and deliver recommendations to patients for eyewear needs following the prescription given by their optometristAttract and retain patients by delivering exceptional patient service, fostering patient retention, and promoting outstanding patient satisfactionAssist the patient in the selection of frames and coordinate frames with optical measurements and prescriptionRecommend specific lenses, lens coatings, and frames to suit patient needs, occupations, habits, and facial featuresTake measurements of eyes, assist patients with adjustments and/or troubleshooting, and dispense eyewearRepair eyewear as neededEnsure correct pricing and realistic delivery time quotes to patientsPrepare and submit a work order to the optical laboratory that includes instructions for the grinding and mounting of lenses in framesFinal inspect completed orders to ensure they match the patient's order specificationInstruct patients on correct eyeglass and contact lens care and maintenanceAssist the patient with inserting, removing, and caring for contact lensesClean and merchandise displays on a daily basis, and ensure that patients have access to glasses by checking remaining inventory to restock empty displaysAssist with insurance billing and processing ordersDocument all patient communication in patient records within the practice software systemWork on special projects and perform other related duties as assigned or requestedMay oversee trainees or student opticiansJob SpecificationsTypically has the following skills or abilities:One to two years of experience in related fieldMust have an active applicable State licensureCertification by a nationally recognized optician association as an optician, if required by state law based on practice locationWorking knowledge of MS Office packageDemonstrated ability to successfully perform multiple tasks in a fast-paced environmentEffective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiriesEffective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements madeExcellent interpersonal and rapport-building skillsAbility to ask appropriate and relevant questions to identify patient needsProven problem-solving, negotiations, and decision-making skillsAbility to use appropriate discretion and judgment in applying patient/call handling guidelinesAbility to listen, process transactions, and interact with patients simultaneously in a fast-paced environmentAbility to provide enthusiastic and concise communication to meet and exceed patient expectations, as well as foster positive relationships with team membersWorking ConditionsThe working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.#LI-ONSITE#LI-VENTURESVSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.VSP is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. To help us ensure we meet our commitment to equal employment opportunity , please consider responding to the following optional questions regarding race and gender. We are asking you to provide this information on a voluntary basis. All responses will be kept confidential and will in no way impact the consideration of your application. Applicants who live in the following jurisdictions should not respond to the race or gender self-identification request, so please select "Prefer not to say, I Don't Wish to Answer, I decline to self-identify, or I decline to identify my race and ethnicity" for the questions:Washington D.C.HawaiiIowaMaineMichiganMinnesotaOhioPennsylvaniaRhode IslandWashingtonUnincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.