Senior Customer Service Representative

Meritain Health an Aetna/ CVS affiliate has multiple openings for Sr. Customer Service Representatives in our permanent work from home role $19.50/hr wage. This position handles customer service inquiries for our Fully Insured or High Profile role, they should be able to address problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature. Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc Maintain department established performance metrics at a meets or exceeds expectations level Work together as a team and apply the Aetna Core Values in day-to-day operations. Creating a Differentiated Service Experience. Demonstrating Service Discipline. Handling Service Challenges. Providing Solutions to Constituent Needs. Working Across Boundaries. Required Qualifications 1 years of customer service experience Experience in a metric based environment. Proficiency with full suite...Customer Service Representative, Customer Service, Representative, Senior, Retail