Problem Manager(ServiceNow)

IntroductionThe Problem Manager is responsible for managing the lifecycle of all problems within the IT environment to minimize the impact of incidents and prevent their recurrence. This role focuses on identifying root causes, implementing permanent solutions, and driving continuous improvement across technology services. The Problem Manager works closely with incident, change, and service management teams, leveraging data analysis and structured methodologies to reduce risk, improve stability, and enhance customer experience. Success in this role requires strong analytical skills, effective stakeholder communication, and a proactive approach to service reliability.Required Skills & QualificationsFamiliar with ITIL methodology.Experience in Incident/Problem/Change Management, Release/Deployment, and Operational Readiness.Minimum 3 - 5 years of experience leading Problem Management analysis.Excellent analytical and problem-solving skills.Prior work experience at client or in client's Industry.Applicants must be able to work directly for Artech on W2.Preferred Skills & QualificationsExperience using BMC Remedy, ServiceNow, and Client Suite of tools.Knowledge of automation self-healing, or proactive monitoring systems.Customer-centric mindset.Day-to-Day ResponsibilitiesOwn the end-to-end Problem Management lifecycle in alignment with ITIL standards.Lead major problem investigations and ensure timely, documented root cause identification.Facilitate Root Cause Analysis (RCA) using structured methodologies (e.g., 5 Whys, Fishbone).Partner with Engineering, Application, Infrastructure, and Business teams to define permanent fixes.Analyze incident, alert, and trend data to proactively identify emerging risks.Company Benefits & CultureComprehensive benefits package.Opportunities for professional growth and development.Inclusive and collaborative work environment.For immediate consideration please click APPLY to begin the screening process with Alex.