Google Cloud Client Success Manager

Get AI-powered advice on this job and more exclusive features. Established in 2001, Premier Cloud Inc. is a Google Cloud Premier Partner that specializes in delivering cloud services & solutions to SMB and Enterprise clients across North America. Premier Cloud helps businesses migrate, collaborate, and scale by leveraging Google Cloud and other SaaS products. We provide consulting, managed services, and cloud solutions to some of the largest and most well-known organizations worldwide. Premier Cloud is a dynamic organization that values a light-hearted and collaborative work environment, fostering personal and professional growth opportunities for its team members. We understand that our employees are the driving force behind our success, and as such, we prioritize their well-being and development. At Premier Cloud, we appreciate the value of diversity and actively seek to incorporate different perspectives and experiences into our decision-making process, ultimately leading to more creative and effective solutions for our clients. Our commitment to creating a positive workplace culture has been recognized through our consistent recognition as a Great Place to Work-Certified™ organization, as well as our inclusion in GPTW's 'Best Workplaces in Technology' list. As a company operating in the fast-paced and ever-changing technology industry, we understand the importance of staying ahead of the curve and encourage our team members to pursue limitless career opportunities within our organization. Join us at Premier Cloud, where your potential is limited only by your own ambition. ABOUT THIS ROLE The Client Success Manager role is an exciting and unique opportunity to work with one of Canada’s leading Google Cloud Premier Partners, headquartered in Victoria, BC, with a new office in Austin, Texas! As a Client Success Manager with Premier Cloud, you will report directly to the Head of Client Success and will work closely with Googlers across various teams — collaborating on joint upsell campaigns & contract renewals with our existing client base. In addition to selling Google products, you will also support numerous cross-selling opportunities, including ISV partnership solutions and Premier Cloud’s value-added services. An ideal candidate will have exceptional communication skills, the ability to sell via email/phone/video conference, a passion for problem-solving, deal strategy, and building relationships with prospects to find optimal cloud solutions. ROLE RESPONSIBILITIES Develop and maintain relationships with assigned clients Responsible for handling renewals of a subset of Premier Cloud’s existing Google Workspace, Google Cloud, and ISV customer base Strong focus on cross-selling and up-selling products and services to existing clients Negotiate contracts and pricing agreements Handle all correspondence with assigned customers Daily prospecting for opportunities via outbound calls & emails to the customer base, often in conjunction with Googlers Effectively prepare and deliver proposals based on customer requirements Achieve quarterly and annual targets for Google Cloud, ISVs, and Professional Services Establish and maintain relationships with prospective clients and Google representatives Keep accurate records of all customer engagements and active pipelines in our CRM (Salesforce) Submit qualified opportunities through Google’s Partner Sales tool(s) Develop and maintain a strong understanding of Google Workspace, Google Cloud Platform, other SaaS products, and Premier Cloud’s service offerings ROLE REQUIREMENTS / PREFERRED QUALIFICATIONS Proven track record selling B2B software solutions Ability to source, engage, and create relationships with target accounts Experience working with clients in complex implementation projects Proficient leading video conferences Ability to work with sales engineers and customer technical leads to inventory existing software estate, define migration plans, and build business cases for migrations Comfortable making cold calls Strong interpersonal and collaboration skills Immense understanding of Google Cloud products Completion of relevant Google certifications (such as Google Workspace Sales Credential, Google Cloud Sales Credential, and Google for Education Sales Credential) would be an asset A strong foundation of knowledge surrounding Google Cloud Platform, Amazon Web Services, Microsoft Azure, and/or any other public cloud would be an asset BENEFITS & INCENTIVES Uncapped commission & bonus structure Unlimited access to Google courses & training, all paid for by the company Bonuses for achieving quarterly & annual targets Work closely with Google’s Account Management and New Business teams High potential for growth and continuous learning through ongoing training and development opportunities Invaluable learning experiences to hone and refine your own sales processes/strategies Premier Cloud’s Commitment to DE&I As an equal-opportunity employer, Premier Cloud considers and embraces all individuals and backgrounds. Our team welcomes all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs, disbeliefs, or status. We believe that different perspectives and backgrounds are what make our company flourish. Seniority level Mid-Senior level Employment type Full-time Industries IT Services and IT Consulting #J-18808-Ljbffr