IT Support Specialist
Join SEV Laser SEV Laser is a rapidly expanding med-spa brand with 70+ locations nationwide. We run a high-volume, fast-paced operational environment where technology reliability is critical. Our core systems include Zenoti, Kandji, Google Workspace, and Ubiquiti network infrastructure.About The CompanySEV Laser is a rapidly expanding med-spa brand with 50+ locations nationwide. We run a high-volume, fast-paced operational environment where technology reliability is critical. Our core systems include Zenoti, Kandji, Google Workspace, and Ubiquiti network infrastructure.About The RoleThe IT Support Specialist provides technical support to both HQ staff and spa locations across the U.S. You will troubleshoot daily issues, maintain core systems, manage devices, support users, and handle multi-location network and software support. The position is primarily on-site at SEV HQ, with some remote work options after training.ResponsibilitiesCore Systems Support(Zenoti)Troubleshoot POS, appointments, membership workflows, device connectivity, and login issues.Support forms, integrations, data cleanup, user permissions, and exports.(Kandji (Mac/iPad MDM)Manage and monitor all spa and HQ Apple devices.Push configurations, enforce compliance, deploy required applications.(Google Workspace (Gmail, Drive, Admin Console)Administer user accounts, groups, and organizational units.Support email issues, shared Drive permissions, security settings, and MFA.Assist teams with Docs, Sheets, Meets, and cloud storage best practices.Network & InfrastructureSupport and remotely troubleshoot Ubiquiti firewalls, switches, and access points across spa locations.Provide onsite support at HQ for Wi-Fi, hardwired devices, conference rooms, and printers.Work with vendors when deeper network or ISP support is needed.Help Desk Support (Tier 1–2)Respond to daily support tickets from HQ and spas via email and phone.Diagnose issues with hardware, POS tablets, printers, software, SSO, and network connections.Document troubleshooting steps, fixes, and internal SOPs.Project WorkAssist WithNew spa openings (hardware setup, networking, device enrollments, Google accounts, Zenoti profiles)Zenoti enhancements and data projectsDevice refresh cyclesSecurity and compliance initiativesIntegrations involving Zenoti ↔ Google WorkspaceSecurity & ComplianceMonitor device compliance via Kandji.Maintain secure access controls across Zenoti, Google Workspace, and internal systems.Support PCI-related best practices for spa front desks.Enforce MFA and identity policies across all users.HQ-Based CollaborationWork from HQ 2–5 days per week depending on business needs.Provide in-person support for executives, operations, finance, and marketing teams.Occasionally travel to spas for store openings or escalated issues.Required Qualifications2+ years of IT support experience in a multi-location environment.Hands-on Experience WithZenoti or similar scheduling/POS systemKandji or another MDM (Jamf, Intune, etc.)Google Workspace (Gmail, Drive, Admin Console, Groups, OU structure)Ubiquiti networkingStrong troubleshooting skills for Mac, iPad, and Windows devices.Excellent communication and customer service mindset.Ability to manage multiple tickets and prioritize in a fast-paced environment.Preferred QualificationsExperience in med-spa, beauty, fitness, franchise, or hospitality environments.Familiarity with MFA, DNS, and basic networking tools.Experience with Zenoti reports, exports, and configuration settings.Understanding of PCI compliance and secure handling of customer data.Pay Range And Compensation Package$28 - $30 per hour with benefits!Equal Opportunity StatementWe are committed to diversity and inclusivity.The Pay Range For This Role Is28 - 30 USD per hour (HQ)