CRM Specialist

OverviewWe're looking for a CRM Specialist who is equalparts marketer, analyst, and builder - someone who'spassionate about customer engagement and excited to make a measurable impact across email, SMS, and loyalty programs.You'llsupport our Senior ManagerLoyalty & CRM in driving owned-channel strategy for The Container Store, helping to bring our brand to life across every touchpoint. The ideal candidate is data-driven, detail-oriented, and enjoys pairing the right audiences with the right messages to optimizeboth marketing goals and business outcomes.This is a great opportunityfor someone who loves analytics, thrives in a fast-paced retail environment, and wants to grow their expertisein omni-channel CRM marketing.This individual should understand cross-channel communication planning across email, push notificationand SMS for omni-channel journey planning. This is a full-time, salaried, exempt position.Position Reports ToSr. Manager, Loyalty & CRMWhat We Stand ForEstablished in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.Principal Duties AndResponsibilitiesServe as the subject matter expert for audience strategy and segmentation, developing and implementing targeted approaches to reach and engage customers effectively.Build, test, and deploy email and SMS campaigns - including coding and QA of HTMLCSS, and MJMLtemplates to ensure flawless rendering and brand consistency.Collaborate with marketing, creative, and analytics teams to execute campaigns aligned with brand initiatives, product launches, and promotional calendars.Contribute to marketing planning and ownthe day-to-day operational execution of CRM activations supporting online and in-store goals.Evaluate and manage CRM tools and automation workflows, ensuring accurateintegrations with analytics and reporting systems.Analyze performance metrics and A/B test results to inform audience strategy, optimizecreative, and improve conversion.Consult on reporting dashboards and partner with data teams to evolve KPIs and deliver actionable insights.Use analytics and industry knowledge to uncover new opportunities for customer growth and engagement.Stay informed on CRM best practices, data privacy, and emerging industry trends across email, SMS, and push.Experience And Skills RequiredBachelor's degree in business, marketing or a related field2-4 years of experience in CRM, email marketing, or lifecycle marketing, ideally in a retail or eCommerce environment.Strong understanding of audience segmentation, testing, and performance analytics.Strong preference for proficiencyin HTML/CSS for email coding; experience with testing tools like Litmus or Email on Acid a plusExperience with CRM or ESP platforms such as Salesforce Marketing Cloud, Klaviyo, or Oracle ResponsysExcellent organizational skills and attention to detail;thrives on flawless execution.Curious, adaptable, and eager to learn from a collaborative team of marketing and data professionals.Experience with CRM testing methodologies, versioningand personalizationStrong communicator of ideas, proposals and results to leaders and stakeholdersFlexible, with a positive attitude and passion for knowledgeRetail experience is a plusProficient in MS Excel, Word, and PowerPointBased in Dallas/Ft. Worth area on a hybrid schedule – 3 days in office/2 days remoteIs committed to working scheduled hours and has the flexibility to work additionalhours based on changing business needsWe believe in taking care of our team. That'swhy we offer a comprehensive benefits package that goes beyond just health insurance (though we'vegot that covered too!). Here at The Container Store, we'repassionate about helping you containyour healthgrow your career, and find balance in your lifeHere's a Peek AtWhat You Can ExpectCompetitive health, dental, and vision plans to keep you and your loved ones well.401(k) retirement savings plan with optional investment guidance and assistanceoffered through Fidelity.Unique "1equals3" website for easy access to your benefits information and company updates.We'vegot your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.For Our Full-time Associates, We Offer Even MorePeace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnityinsuranceand flexible spending accounts (FSAs).Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support programWork-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.Thriving with diversity: Participatein our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.But that'snot all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.Company will not pay costs associated with immigration sponsorship.The Container Store promotes a smoke-free, drug-free environment.We are proud to be anEqual Opportunity Employerand comply with theAmericans with Disabilities ActOffice Physical RequirementsState Specific NoticesJ-18808-Ljbffr