Customer Experience Associate

Position: Customer Experience AssociateCompensation: $43,000 - $48,000 annually, depending on experienceLocation: Oklahoma City, OklahomaInceed has partnered with a great company to help find a skilled Customer Experience Associate to join their team!Join a dynamic team where you'll play a pivotal role in enhancing customer experiences. This position is perfect for someone who thrives in a fast-paced environment and is eager to contribute to a company that values growth and internal promotions. If you're detail-oriented and passionate about delivering top-notch customer service, this opportunity is for you!Key Responsibilities & Duties:Process and manage customer orders accuratelyCoordinate with production planning to determine lead timesCommunicate order details to internal and external customersUtilize reporting systems for order entryHandle customer orders, changes, and returns per policyCollaborate with sales and production teams to meet customer expectationsBuild strong customer relationships through effective communicationRecommend process improvements for efficiencyMaintain accurate records of orders and interactionsRequired Qualifications & Experience: High School diploma or GED required3–5 years of data entry experience in a fast-paced environmentProficiency with Microsoft Office SuiteStrong written and verbal communication skillsHigh attention to detail and organizational skillsAbility to type a minimum of 35 WPMNice to Have Skills & Experience: Associate degree in a business-related fieldManufacturing/factory experienceHVAC product knowledgePerks & Benefits: This opportunity includes a comprehensive and competitive benefits package—details will be shared during later stages of the hiring process.Other Information: Onsite interviews requiredTraining period of 6-12 monthsCompany values long-term employee retentionLocated near the airportIf you are interested in learning more about the Customer Experience Associate opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them.Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #INDNRC