Customer Service Associate

Southern Marine Supply is seeking a reliable and customer-focused Customer Service Associate to support our marine supply store in Fort Lauderdale. This role is the first point of contact with customers and plays a key role in providing fast, accurate service to marine professionals, contractors, and boat owners. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced marine supply environment.Key ResponsibilitiesGreet customers and provide knowledgeable, professional assistance at the counter and over the phoneAssist customers with product selection, availability, and basic technical questions related to marine parts and systemsProcess sales transactions, invoices, and payments accuratelyManage customer accounts, orders, and special requestsCoordinate with warehouse staff to pull, stage, and verify ordersAssist with inventory organization, restocking, and product labelingHandle returns, exchanges, and order discrepancies professionallyMaintain a clean, organized, and efficient sales counter and showroom areaCommunicate effectively with vendors and internal team members to source special-order itemsSupport same-day delivery or pickup requests as neededUsage of HubSpot, Syn7 (POS system), for invoicing, purchase orders, quotes, etc. Research and locate products and units using online resources for comparable pricing and access.Follow up with customer orders and quotes to meet sales needs. RequirementsPrevious customer service or retail experience preferred (marine, HVAC, plumbing, or electrical industry experience a plus)Strong communication and interpersonal skillsAbility to work efficiently in a fast-paced environmentBasic computer skills and experience with point-of-sale or inventory systemsStrong attention to detail and organizational skillsWillingness to learn marine products and systemsAbility to lift and move marine parts and supplies (up to ~50 lbs)Professional appearance and positive attitudePreferred Experience (Not Required)Marine supply, boating, or yachting industry experienceKnowledge of marine HVAC, plumbing, pumps, electrical, or water systemsExperience working with contractors or trade professionalsCompensation and Benefits: Competitive Pay Monthly profit sharing – an opportunity to share and growth of the company Medical, Dental, Vision & Life Insurance – company pays 100% pf the employee premiums 401k with company match Paid Holidays and PTO Physical Demands and Work Environment:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.While performing the duties of this position, the employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.EEO Statement:Elite Marine, Southern Marine Supply, Spot Zero is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.