Field IT Support

Field IT Support & Installation Technician Creative Tech Solutions is looking for a dependable and technically capable *Field IT Support & Installation Technician* to join our team. This is a hands-on IT position combining *onsite customer support, technology installations, and remote help desk support*. When field work is scheduled, you’ll travel to customer locations to troubleshoot IT issues, install equipment, and assist with technology projects. When you’re not in the field, you’ll work from our office providing remote technical support to our customers. We’re looking for someone who already has a solid foundation in IT and networking, enjoys troubleshooting, works well with customers, and is comfortable getting hands-on when something needs to be installed. What You'll Be DoingOnsite IT Support * Visit customer locations to troubleshoot and resolve IT issues * Diagnose problems with computers, printers, networks, Wi-Fi, and other business technology * Set up and replace computers, monitors, printers, and peripherals * Troubleshoot network and Internet connectivity issues * Install and configure software and business applications * Assist users with Microsoft 365, Outlook, and other common business applications * Work directly with customers in a professional and friendly manner * Document work performed and any outstanding issues IT Installations & Field Work This position also involves hands-on installation work. You should be comfortable working with tools and performing physical installations. Responsibilities may include: * Installing wireless access points * Installing and replacing network switches, firewalls, and other network equipment * Installing computers, workstations, and other IT hardware * Installing and troubleshooting IP cameras * Installing and troubleshooting access control equipment * Running, tracing, testing, and troubleshooting Ethernet cabling * Terminating and testing network cabling * Mounting equipment and completing clean, professional installations * Assisting with network upgrades and larger customer technology projects * Using ladders, hand tools, and power tools when necessary Remote Help Desk Support When you're not scheduled for field work, you'll work from our office providing remote IT support to customers. This may include: * Responding to customer support tickets * Remotely troubleshooting Windows computers * Troubleshooting Microsoft 365 and Outlook issues * Assisting with printers and peripherals * Password resets and user account support * Troubleshooting applications and software * Diagnosing network and connectivity issues * Installing and configuring software remotely * Setting up new users and computers * Documenting troubleshooting steps and resolutions * Escalating issues when appropriate Required Qualifications *CompTIA A+ certification is required for this position.* Candidates must also have: * Hands-on familiarity with computer networking * Working knowledge of TCP/IP, DHCP, DNS, VLANs, subnets, switches, routers, firewalls, and Wi-Fi * Ability to troubleshoot common network and Internet connectivity problems * Experience troubleshooting Windows computers * Familiarity with Microsoft 365 and Outlook * Ability to install, configure, and troubleshoot computers, printers, and other IT equipment * Strong troubleshooting and problem-solving skills * Ability to work independently and know when an issue should be escalated * Strong communication and customer service skills * Professional appearance and attitude when working at customer locations * Good attention to detail * Reliable attendance and punctuality * Valid driver's license and clean driving record * Ability to safely use ladders and perform physical installation work * Ability to use basic hand and power tools Preferred Experience Experience with any of the following is a plus: * UniFi/Ubiquiti networking * Microsoft Intune * Microsoft Entra ID * Microsoft 365 administration * Structured network cabling * Cable termination and testing * IP cameras and surveillance systems * Access control systems * VoIP systems * Firewalls and VPNs * Managed Service Provider (MSP) environments * Remote monitoring and management (RMM) platforms What We're Looking For We're not expecting you to know everything, but *this is not an entry-level position for someone with no IT experience*. You should already understand the fundamentals of computers and networking and be able to troubleshoot common issues without needing step-by-step instructions. Just as importantly, we're looking for someone who is: * Dependable * Willing to learn * Comfortable talking with customers * Able to think through problems logically * Comfortable working both independently and as part of a team * Willing to get hands-on and complete installation work when needed * Able to switch between field work and remote IT support as our schedule requires What This Job Is Like This is not a desk-only help desk position, and it isn't strictly an installation job. Your schedule will vary depending on what our customers need. One day you may be troubleshooting a network issue at a customer's office. Another day you may be installing wireless access points, cameras, network equipment, or new workstations. When there isn't field work scheduled, you'll be back at the office handling remote support requests. If you enjoy IT but also like getting out from behind a desk and working with technology hands-on, this position offers a good mix of both. About Creative Tech Solutions Creative Tech Solutions provides managed IT, networking, cybersecurity, cloud, communications, and technology installation services to businesses. Our technicians work with a wide variety of customers, environments, and technologies. This position provides the opportunity to gain hands-on experience across traditional IT support, networking, infrastructure, and technology installations while working alongside an experienced technical team. Job Type: Full-time Pay: $18.00 - $24.00 per hour Compensation Package: * Bonus opportunities * Hourly pay * Performance bonus * RSU * Yearly pay Ability to Relocate: * Jacksonville, FL: Relocate before starting work (Required) Work Location: In person