End User Computing (EUC) Technician

* *Monday-Friday standard business hours* * *HQ Office* * *WhiteGlove Support/ VIP Users* The selected candidate should have strong *technical knowledge and hands–on experience* in the following technologies: * *Imaging & Device Provisioning using SCCM* * *Microsoft Client OS (Win10, 11)* * *AV Device Support (Conference Rooms Support / Corporate events)* * *Microsoft 365 Support* * *Print and File share services* * *Hardware Break-fix/Replacement* * *Application installation and troubleshooting * * *ITIL & Ticketing System Familiarity* *Detailed Job Description* * Over 5 years of hands-on experience in desktop support and end-user computing. * Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting. * Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps). * Strong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boot. * Experienced in using tools like SCCM, Intune, Workspace ONE, and ManageEngine for system management and remote support. * End-to-end knowledge of desktop/laptop lifecycle – from build and deployment to maintenance and decommissioning. * Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting. * Comfortable with remote support tools such as RDP, TeamViewer, AnyDesk, and enterprise solutions. * Capable of documenting solutions and creating user-friendly knowledge base articles. * Work collaboratively with IT teams to maintain a stable and efficient desktop environment. * Experienced in working in a global delivery model with strong communication, analytical, and time management skills. * Proactive, detail-oriented, and passionate about improving end-user experience through reliable IT support. *Desirable (not mandatory): *Relevant technical & process certifications: * ITIL V4 Foundations * MD-102: Endpoint Administrator * Microsoft 365 Certified: Fundamentals - MS-900 Pay: $45,000.00 - $50,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Parental leave * Professional development assistance * Referral program * Vision insurance Work Location: In person