Desktop Support Engineer - End User Computing (Travel + Onsite)

Desktop Support Engineer - End User ComputingCharlotte, NC (On-Site 5 days a week) Contract (3 Months) ·Start: May 2025 · Logistics: Charlotte-based · On-site · Travel required in June · Migration weekend availability is mandatoryContract term: up to 3 months; start date in May with primary activity in JuneCharlotte-based with weekly travel to other offices in June for approximately one month (LA, Atlanta, New York)Normal hours: 8:00 AM – 5:00 PM; migration weekend may require extended hours into the eveningFlights and hotels fully covered; per diem / meal reimbursement to be confirmedMust be available for the June 13–14 migration weekend - this is a non-negotiable requirementThis isn’t a typical helpdesk role. It’s a high-visibility, hands-on contract built around a major M&A technology integration with a hard go-live date of June 15th.Desktop Support Engineer on behalf of a global financial services organization based in Charlotte. You’ll be the primary on-the-ground resource supporting the migration of a newly acquired firm into the parent company’s IT environment covering end-user onboarding, device imaging, application validation, and white-glove support across the migration weekend and beyond.This role requires someone who can work autonomously, handle pressure during a fast-moving migration window, and deliver a first-class experience to users who expect nothing less. Travel to other offices (Los Angeles, Atlanta, New York) for pre-migration upskilling and deployments is required.What You’ll OwnPre-Migration (May – Early June)Information gathering, device configuration, and staging for migration weekendNetwork and AV fit-outs, meeting room installs, and peripheral testingPrinter and endpoint validation across the office environmentTravel to other sites (LA, Atlanta, New York) for upskilling and deployment preparationMigration Weekend — June 13–14 (Critical)On-site for the full migration weekend — availability is a firm requirementReconfigure printers to new network, roll out keyboards, mice, and webcamsImage and validate laptops, log test results in ServiceNowValidate application launches and escalate complex issues to specialist teamsHours are standard daytime with flexibility to stay until the job is done — evenings are possiblePost Go-Live Support (June 15 Onward)White-glove desk-side onboarding for users transitioning to new laptops and servicesFirst and second-line issue resolution with warm handoff to specialist teams for complex ticketsLog all activity in ServiceNow and contribute to documentation and knowledge baseProvide feedback on recurring issues to support continuous improvement of IT servicesTechnical RequirementsMust-HaveWindows 11 support — hands-on, desk-side experience requiredMicrosoft 365 (M365) — supporting applications and services across the suiteActive Directory (AD) and Azure Active Directory (Azure AD) administrationIntune — mobile device management and endpoint configurationiOS device support — comfortable configuring and troubleshooting iPhones and iPadsServiceNow — logging tickets, tracking issues, and documenting resolutionsComfortable with light physical tasks — plugging in laptops, equipment installs, peripheral setupNice to HaveSCCM (System Center Configuration Manager) experienceITIL framework knowledgeExperience supporting M&A migrations or large-scale IT rolloutsWhat We’re Looking ForProven experience in a fast-paced, high-profile end-user support environment — you know how to handle executives and senior stakeholders with patience and professionalismStrong communication skills — you can translate technical issues into plain language and set realistic expectations under pressureAutonomous worker — you’ll often be the primary on-site resource and need to make good decisions without hand-holdingCalm under pressure — a migration weekend with a hard go-live date is not the environment for someone who needs a slow rampStrong analytical and root cause analysis skills — you fix the problem, not just the symptom