Solutions Support Engineer - East / Remote - USA
Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proventrack record of success and a culture that values world-class talent.Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We're the leading player in a massive and growing market, but it's still early enough for you to make a significant impact. At Wiz, you'll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.SUMMARY As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, when needed, creating solutions for customers while scaling our support offering using coding and scripting.WHAT YOU'LL DOResponsible for technical customer support experience within the Wiz productOwn, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teamsIdentify cases that require escalation (either technically or strategically)Create, maintain, and coordinate incident management requests to product or engineeringDesign and implement solutions that scale the support offering through automationParticipate in on‐call rotation for after‐hours, holiday, and weekend support coverageWHAT YOU'LL BRINGMust be comfortable working 9‐6 EST5+ years of hands‐on, technical experience in customer support, technical support, system administration, or related customer‐facing role2+ years experience with Cloud technologies (Azure, AWS, GCP)1+ years of hands‐on experience designing, deploying, and managing production‐grade Kubernetes clusters and custom applications.Proficiency with command‐line tools and Linux operating system environmentsNICE TO HAVEExperience with DevOps technologiesFamiliar with REST APIs or GraphQLKnowledge of basic web technologies (e.g., HTTP, HTML, DNS)Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)Understanding of relational databasesCandidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a "protected person") and that they reside in the contiguous United States.Health & Welfare BenefitsMedical, dental and vision insuranceHome Office Setup reimbursementFlexible Spending AccountsMonthly Connectivity reimbursementEmployee Assistance Program (EAP)Short‐ and Long‐term Disability Insurance401(k) Retirement Savings Plan (with employer match)Time OffFlexible paid time off + 11 paid holidaysPaid leave programs, including parental, pregnancy health, medical and bereavement leaveCompensation Starting compensation will be determined based on various factors, including but not limited to, the candidate's job‐related experience, skills and geographic location. Your Talent Partner can share more about the specific salary range during the hiring process.This role is eligible to participate in Wiz's equity plan and may also include incentive compensation.The annual base salary range for this full‐time position is listed below.US Base Pay Range $108,000 — $1,485,000 USDApplicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.#J-18808-Ljbffr