Operations Manager

Job DescriptionThe Operations Manager – Norfolk Site serves as the on-site leader responsible for integrating production, field service, and support functions to deliver safe, compliant, and on-time results for U.S. Navy and DoD programs.This role provides site-level leadership, coordination, and accountability for operational performance, while maintaining clear functional alignment with Manufacturing, Quality Assurance, Manufacturing Engineering, EHS, and Program Management.As the Norfolk facility is a new manufacturing and service center, the Operations Manager plays a critical role in establishing the operational foundation for the site, partnering with functional leaders to implement company systems, develop site-level workflows, and ensure processes and procedures are effectively deployed to support site activities.The Operations Manager partners closely with the Field Service Operations Supervisor, who leads day-to-day execution of field service, facilities, and shop operations, ensuring effective translation of site priorities into execution. Functional groups retain ownership of technical standards, compliance, and company-level policies and procedures.Key ResponsibilitiesSite Leadership & Operational PerformanceServe as the primary leader for Norfolk site operations, accountable for schedule adherence, throughput, and overall execution performanceLead the operational stand-up of the Norfolk site by working with cross-functional teams to establish site-level operating rhythms, workflows, and execution practices aligned with company standards. Support the launch and ramp-up of initial production and service activities at the Norfolk site in coordination with Engineering, Quality, and Program Management. Translate program and production requirements into coordinated site execution plansMonitor site performance metrics (delivery, efficiency, rework, safety) and drive corrective actions in partnership with functional teamsEstablish daily and weekly operating rhythms to ensure alignment across production, field service, and support functionsEnsure site readiness for production and field service operations, including coordination of facilities, equipment, tooling, and operational infrastructure.Execution Oversight & Workforce Coordination Partner with the Field Service Operations Supervisor, who manages:Field Service operations and shipboard work executionFacilities coordination and site readinessDaily shop floor labor coordinationCoordinate the effective utilization of filed service technicians to support production activies when required. Ensure appropriate resource allocation and staffing alignment across shop and field activitiesSupport escalation and rapid resolution of execution issues impacting schedule or safetyEnsure newly established processes and procedures are effectively implemented and understood by site personnel. Cross-Functional Integration & Process DevelopmentCoordinate closely with Jered Business Unit Functional Leaders regarding:Manufacturing Engineering for process support and technical issue resolutionQuality Assurance for compliance, inspections, and nonconformance resolutionEHS for safety program implementation and complianceProgram Management for schedule, cost, and contract alignmentCollaborate with functional teams to translate corporate policies, technical standards, and procedures into practical site-level workflows and operating practices. Support the development and implementation of site processes and procedures necessary to operate the Norfolk facility effectively while maintaining alignment with functional governance. Facilitate timely resolution of cross-functional issues while respecting functional ownership and authorityPartner with Engineering, Quality, Supply Chain, and Program Management to resolve technical, quality, or production issues impacting schedule and execution. Provide operational feedback to functional leaders to improve procedures, work instructions and systems based on execution requirements at the Norfolk facility. Customer & Stakeholder InterfaceServe as the primary on-site interface with customers, including DCMA, SUPSHIP, shipyards, and other government representativesSupport audits, program reviews, and site visits in coordination with Quality and Program ManagementEnsure operational readiness and responsiveness to customer requirementsCompliance & Continuous ImprovementReinforce adherence to NAVSEA, DoD, ISO 9001, and contract-specific requirements in coordination with Quality AssuranceSupport internal and external audits by ensuring operational readiness and timely closure of action items. Support CAPA, NCR, and audit response activities by ensuring operational follow-through and effectivenessPromote a culture of safety, accountability, quality ownership, and continuous improvement across the siteIdentify opportunities to improve operational workflows and collaborate with functional leaders to implement process improvements. EHS & Site Safety Ensure implementation and enforcement of EHS policies and procedures at the site levelPartner with the Jered EHS Manager to maintain compliance with OSHA and company safety standardsSupport safety initiatives, training compliance, and incident response, with execution led by the Operations Supervisor and oversight from EHSProgram & Bid SupportParticipate in bid reviews and contract kickoff meetings to ensure operational requirements are understood and executable at the Norfolk site. Provide input on site capabilities, risks, and resource planningSupport planning for future workload growth and capacity expansion at the Norfolk site. BenefitsYou’ve learned about what you’ll be doing, here’s what benefits you’ll be getting when you join PAR Systems:Global team recognized for their passion of inventingFirst-of-a-kind product culture and project exposureTraining and development from industry-leading expertsCutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; PTO, Paid Holidays, & Parental Leave for both Parents; Tuition & Relocation ReimbursementPAR Systems is an equal opportunity employer and we value inclusion and diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources department if you require accommodation during the interview or assessment process and we will support your accessibility needs.RequirementsQualifications8–10+ years of experience supporting U.S. Navy or DoD ship repair, fabrication, or maritime manufacturing programsDemonstrated experience in operations leadership within a production, shipyard, or field service environmentExperience supporting startup or expansion of manufacturing, service, or shipyard operations preferred. Strong understanding of NAVSEA standards, military specifications, and shipyard operationsProven ability to lead cross-functional teams in a matrixed environmentExperience managing site-level performance metrics and driving operational improvementsWorking knowledge of fabrication, welding, machining, mechanical assembly, and shipboard installation practicesAbility to read and interpret technical drawings, specifications, and standardsStrong communication skills with experience interfacing with government and customer representativesProficiency in Microsoft Office; experience with ERP/QMS systems preferredAbility to obtain and maintain access to military installations, shipyards, and controlled industrial areasWillingness to travel domestically; occasional international travel possibleValid, unrestricted U.S. Driver’s LicenseUS Person