Field Service Technician

Overview: We are seeking a skilled Field Service Technician to join our team. The ideal candidate will be responsible for providing technical support to our customers, ensuring the proper installation, maintenance, and repair of information technology systems. This is an excellent opportunity for an experienced tele-data technician to apply their expertise in a fast-paced and dynamic environment. Responsibilities: Conduct field service calls to diagnose and resolve technical issues with POS devices, CCTV, routers, servers, switches using Cat5e, Cat6, and Coaxial cabling. Perform routine maintenance tasks, including retermination of data cabling, replacing cable runs, and replacing cable accessories as needed. Troubleshoot and repair issues with information technology hardware at OSI Layers 1-3. Provide technical sales support to customers, recommending solutions to meet their needs. Install new structured cabling systems, ensuring proper installation and setup. Maintain accurate records of all work performed, including maintenance and repair activities and taking before and after photos. Collaborate with other technicians and service staff to resolve complex technical issues. Maintain a clean, organized, and safe work environment. Qualifications: Structured cabling certification or local low voltage license is required. Experience as a low-voltage technician is essential. Strong knowledge of IT systems, including installation, configuration maintenance, and repair. Proficiency in the use of installation equipment such as network cable tester, cable tracer/toner, 110-blade punch down tool, scissor lift, 10' ladder, and other field equipment Able to interpret and follow Telecommunications schematics. Excellent technical sales skills, with the ability to communicate effectively with customers. Ability to lift, carry, and move equipment and materials. Physical stamina to perform tasks in a variety of environments. Valid driver's license and reliable transportation. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail. Required tools: Spot Monitor for Analog and IP Cameras Network cable tester (pass/fail) Cable toner Butt-set 110/66-blade punch-down tool Cable crimpers (Coax, RJ-45, RJ-11) Basic hand and power tools Multimeter 10-12ft ladder Cat5e & Cat6 Patch Cables RJ45 Connectors RG59 with 18/2 as needed BNC connectors Windows laptop with Ethernet port with PuTTY, Wireshark, and Teamviewer installed Keyboard & Mouse Spare Cat5/6 cable (plenum or non-plenum) Cat5/6 jacks Mod plugs Velcro Label maker with white labels 1-2 port Surface mount boxes 1-2 port faceplates PoE injector compatible with laptop Assorted security bits for CCTV work to secure cameras Assorted console cables This role offers the opportunity to work in a challenging and rewarding environment, utilizing your technical skills and experience to make a real difference for our customers. If you have the skills and passion for field service, we encourage you to apply for this exciting opportunity. Job Type: Part-time Pay: $40.00 - $80.00 per hour Expected hours: 5 – 20 per week Schedule: Day shift Evening shift Monday to Friday Morning shift Nights as needed Night shift On call Application Question(s): How many years of CCTV repair and installation experience do you have? How many years of POS system repair and installation experience do you have? How many years of telephony (IP and Analog) repair and installation experience do you have? How many years of fiber optic cable repair and installation experience do you have? Experience: Network engineering: 10 years (Required) Cabling: 10 years (Required) License/Certification: BICSI Certification (Required) Low Voltage License (Required) Shift availability: Day Shift (Required) Night Shift (Preferred) Overnight Shift (Preferred) Ability to Relocate: Salem, OR: Relocate before starting work (Required) Work Location: On the road