Salesforce Technical Business Analyst

Senior Salesforce Technical Business AnalystEverett, MA Hybrid (1 day on-site per week)ONSITE- In-Person InterviewPosition Description (Overview)Client is seeking a Sr. Technical Salesforce Business Analyst to work on a few critical Salesforce projects. The successful candidate collaborates closely with Program Manager(s) to drive project success and ensure high customer satisfaction; work independently and able to manage multiple priorities in a fast-paced environment. Additionally, the successful candidate should be a quick learner, connect dots and understand the end-to-end business process and system functionality to bridge the gap between business needs and technical solutions. Position Duties/Responsibilities: Senior Technical Business Analysis – possess strong analytical thinking and partner with stakeholders and development teams to help elicit, analyze, and document business requirements and facilitate translation into technical requirements/user stories. Ensure that requirements are understood and approved by all stakeholders. Manage requirement traceability and changes throughout the project lifecycle. Ensure the test strategy and test plans adequately cover the requirements. Assist in defect resolution and conflict resolution. Minimum Qualifications (Please add minimum education requirement here):Minimum of 5 years of Technical Business Analysis experience. Good experience in implementing continuous integration and continuous delivery (CI/CD), preferably Worked in a Salesforce implementation project. Able to produce accurate documents in timely manner: such as Business Requirement Documents, Software Requirement Documents, Process workflows, RAIDQs, Project Plans, User guides/Training materials, Meeting Minutes among others. Experience in facilitating requirement analysis sessions with large and diverse stakeholder groups through requirements meetings, workshops, JAD sessions etc. Work with stakeholders to prioritize requirements effectively based on business value, risks and constraints. Possess the strong ability to read, analyze and interpret general business documents and governmental regulations; to write clear and legible documents, business correspondence and meeting notes; create presentations to effectively convey information and respond to questions from managers, employees, vendors, and governmental agencies. Experience with analyzing inefficient business processes (manual entry, old technology, migrations, etc.) and working with business stakeholders and IT partners to create requirements for effective automated solutions. Experience in creating visual diagrams of the system by UML (Use case, Activity, Business Process Diagrams) and creating web page mock-ups. Provide production support analysis, conduct root cause investigations, and drive stakeholder communication. Create and manage Epics, User Stories and Acceptance Criteria in Jira and coordinate backlog priorities with Scrum Masters, Product Owners and Development teams.Participate actively in Agile ceremonies including backlog grooming, sprint planning, daily standups, sprint reviews and retrospectives with cross-functional delivery teams. Proficient with MS Office; including Word, Excel, PowerPoint, Outlook, and Visio. Understand the Project Management methodologies and practices to be able to work closely with a Program Manager and seamlessly move into the PM role on occasion. Experience with evaluating project risks and issues and assisting Program Manager/Portfolio Manager with prioritization and development of mitigation or resolution strategies. Preferred Qualifications: Bachelor’s Degree or higher in Computer Science, Computer Engineering, Information Technology, or similar preferred Business Analyst Certification Preferred Salesforce Certification Preferred Familiarity with data analysis and reporting tools is preferred Experience in conducting Functional Analysis is preferred Adept at leveraging AI tools to increase efficiency and quality of work.