Retail Program Manager - Lead Generation

Company Name: Comfort Heating & Air Conditioning Overview: Pay: $60-$70k with bonus potentialFull-time, year-round workAmerican Residential Services (ARS) is the nation's largest provider of residential HVAC, heating, air conditioning, plumbing, and electrical services, employing more than 7,000 professionals nationwide. With over 50 years of experience, ARS delivers trusted home comfort solutions to homeowners across the country.We are seeking a results-driven Retail Program Manager to oversee our retail lead generation program inside national home improvement stores. This role leads a team responsible for generating residential HVAC service and system replacement leads through customer engagement in retail environments.What We Offer:Insurance available after 31 days of employmentTake-home company vehicle, fuel card, vehicle maintenance Low-cost medical insurance options starting at $5/weekDental and vision insurance optionsHealth Savings Account (HSA) or Flexible Spending Account (FSA)401(k) with company matchPaid time off and holiday payCompany-paid life insuranceCareer growth opportunities within a national service organization Responsibilities: As a Retail Program Manager, you will lead the retail sales team responsible for promoting HVAC services, heating and air conditioning consultations, and indoor air quality solutions.Recruit, train, and manage team members in the retail HVAC lead generation programManage daily and weekly associate performance, schedules, and activities to achieve lead generation goalsHold regular team meetings to train, motivate, and support retail associatesProvide coaching, performance feedback, and leadership support to retail team membersDevelop and implement sales strategies to increase HVAC lead generation and retail performanceSpend approximately 60–65% of time in the field supporting retail associates and store partnershipsBuild relationships with retail store managers and home services teamsTrack and report key performance metrics including leads generated, staffing levels, and retail program performanceOrganize store events, promotions, and contests to increase customer engagement and lead activityProvide technical updates and training regarding HVAC products, indoor air quality solutions, and seasonal promotions Qualifications: What You’ll Bring:High school diploma or GED requiredMinimum of two years of demonstrated sales experiencePrior experience managing retail teams or field sales teams preferredStrong leadership, communication, and organizational skillsAbility to work evenings and weekends as neededStrong customer engagement and sales coaching skillsAbility to interpret training materials and support team developmentThis role requires a highly motivated leader who can build strong retail partnerships while driving HVAC lead generation performance in store environments.*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.