Guest Experience Team Lead
What you'll bring to the teamThis is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO fans of all ages, all around the world.Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career.Lead the team. Keep operations moving. Deliver an incredible guest experience.We're looking for a hands-on leader who thrives in fast-paced, high-volume environments and knows how to keep teams focused during busy shifts. If you're confident leading in real time, holding standards, and solving problems under pressure, this could be the role for you.Qualifications & ExperienceWhat You'll DoLead frontline team members during daily operationsServe as Supervisor on Duty when assignedMake real-time operational decisions during busy periodsCoach employees and provide direct performance feedbackSupport guest flow, queue management, and crowd controlHandle guest concerns professionally and confidentlyEnsure safety, service, and operational standards are followedTrain and develop frontline team membersStep into operational positions when needed and lead by exampleWhat We're Looking ForRequired Skills & Experience? Prior leadership experience in a high-volume, guest-facing environment? Strong communication and team leadership skills? Comfortable giving direct feedback and holding standards? Ability to stay calm and make decisions under pressure? Reliable, punctual, and highly accountable? Flexible availability, including weekends and holidays? Strong multitasking and problem-solving abilitiesPreferred BackgroundsExperience in:AttractionsHospitalityEntertainmentRetail leadershipTourismGuest servicesQualificationsHigh School diploma or GED requiredSupervisory, lead, or shift management experience preferredExperience training or coaching frontline employees is a plusBenefitsHealth care options (medical, dental, and vision plans)Paid Time Off (PTO)Recognition programs and rewards401(k) program with company matchTuition reimbursement programsNumerous learning and advancement opportunitiesWorkplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.Thank you for sharing our global commitment to Children's Rights.Just imagine building your dream career. Then make it real. Join the LEGO team today.Merlin Entertainments are facilitating the LEGO Group's recruitment process for this role as part of a transitional service agreement with the LEGO Group.Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.Pay RangeUSD $18.00/Hr.Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/12265/guest-experience-team-lead/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834381883)At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.Location (Country-State-City)US-VA-SpringfieldJob ID2026-12265Employment TypeFull-TimeOffer/Contract TypeAt Will (US Only)Location NameLEGO Discovery Center Washington